Associate Credit Services Specialist with Polish and English

Medtronic plc; Województwo mazowieckie; On-site; PLN 92,000 - 138,000; Full time

Job summary

Medtronic is seeking an Associate Credit Services Representative in Warsaw to support credit and collections for assigned accounts. You will interact with customers in English and Polish, maintain records, and work with Finance and Customer Service to resolve discrepancies using AI-enabled tools.

The role emphasizes process adherence, data accuracy, and continuous improvement in a technology-enabled environment. On-site onboarding in Warsaw is required.

Qualifications

• Bachelor's degree required.
• Fluent English and at least C1 Polish and English in business communication.
• Proficiency in Microsoft Office (Excel, Outlook, Word) required.
• Ability to learn and operate across multiple systems and AI-enabled tools.

Responsibilities

• Manage assigned customer accounts and perform collections to support timely payments.
• Communicate with customers by phone and email in English and market language to resolve issues and arrange payments.
• Maintain accurate records of interactions, activities, and outcomes in designated systems.
• Collaborate with Finance, Customer Service, and other stakeholders to investigate and resolve discrepancies.
• Escalate complex issues per policy and contribute to process improvements and automation opportunities.

Skills

English proficiency

Polish proficiency

Communication skills

MS Office

Analytical thinking

Account management

Education

Bachelor's degree

Tools

SAP ERP

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeThe Credit Services function supports Medtronic’s order-to-cash operations by partnering with customers and internal stakeholders to manage credit and collections activities, resolve account issues, and support healthy cash flow. The team operates within a modern shared-services environment that leverages digital workflows, data-driven decision-making, and AI-enabled tools to deliver efficient and compliant customer outcomes.We are seeking graduates and early-career professionals with professional proficiency in Polish and English language support customers across our EMEA markets.As an Associate Credit Services Representative, you will support credit and collections activities for assigned customer accounts while developing expertise in customer engagement, financial operations, and digital service delivery. You will collaborate with customers and internal stakeholders to resolve outstanding balances, maintain accurate account records, and contribute to operational excellence within a technology-enabled Credit Services organisation.Responsibilities may include the following and other duties may be assigned:Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balancesCommunicate with customers by phone and email in English and the required market language to resolve payment issues, clarify account information, and support payment arrangementsMaintain accurate records of customer interactions, account activities, and collection outcomes within designated systemsPartner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepanciesEscalate complex customer, account, or workflow issues in accordance with established policies and proceduresFollow documented processes, controls, and compliance requirements to ensure accurate and consistent service deliveryUtilize approved digital and AI-enabled tools to support workflow execution, information gathering, prioritization, and customer communicationsContribute feedback on recurring issues, process gaps, workflow improvements, and automation opportunities to support continuous improvement initiatives.Required Knowledge and Experience:Bachelor's degree and no prior professional experience requiredFluent English and minimum C1 proficiency in Polish and English with the ability to communicate effectively in a business environment both verbally and in writingProficiency in Microsoft Office applications, including Excel, Outlook, and WordAbility to learn and work effectively across multiple systems, workflow technologies, and AI-enabled toolsAvailability to work on-site in Warsaw during onboarding, training, certification, and operational readiness activities as required.Preferred Qualifications:Up to one year of experience in finance, accounting, shared services, customer service, or a related business environmentExperience using enterprise resource planning (ERP) systems such as SAPExperience supporting customers across EMEA marketsExperience working with customer account management, collections, or order-to-cash processesDemonstrated interest in process improvement, digital transformation, and technology-enabled service delivery.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind:Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail] .Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 92,000.00 PLN - 138,000.00 PLN |This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).