CRM Transformation Lead

British Council; Warszawa; Hybrid; PLN 166,000 - 198,000; Full time

Benefits offered by this job

Annual bonus (13th month)

Private medical care

MultiSport card

Employee Assistance Programme

Professional development

Job summary

The British Council is seeking a Senior Project Manager, CRM to lead strategic CRM projects and drive adoption, governance and measurable value across a global context.

You will oversee complex programmes, balance competing priorities, and collaborate with diverse stakeholders to deliver enhanced customer engagement and organisational performance. Hybrid working is supported in Poland.

Qualifications

• Degree or professional qualification in digital marketing, technology or business.
• Professional project management qualification(s) such as APMP, PRINCE2, Agile, Waterfall etc.
• Fluent English written and spoken.
• Experience with system development and rollouts in an international context.
• Experience delivering large projects or programmes across a major organisation and geographic area.
• Experience developing and quality assuring business requirements and testing against them.
• Experience with development and rollout of CRM/Customer data systems.
• Experience within a global organisation.

Responsibilities

• Lead end-to-end management of a portfolio of CRM projects, ensuring governance and delivery.
• Coordinate cross-functional teams, manage budgets, risks and timelines.
• Drive user adoption and measure business outcomes of CRM initiatives.
• Establish strong relationships with sponsors, leaders, users, suppliers and partners.
• Implement project governance, business cases, risk/issue management and benefits realisation.

Skills

Project management

Stakeholder management

CRM delivery

Global delivery

Education

Degree or professional qualification in digital marketing, technology or business

Job description

The British Council is seeking a Senior Project Manager, CRM to lead strategic CRM projects and drive adoption, governance and measurable value across a global context.

You will oversee complex programmes, balance competing priorities, and collaborate with diverse stakeholders to deliver enhanced customer engagement and organisational performance. Hybrid working is supported in Poland.