Global CRM Programme Manager

British Council; Województwo mazowieckie; Hybrid; PLN 166,000 - 198,000; Full time

Benefits offered by this job

Annual bonus (13th salary)

Private medical care

MultiSport card

Course/exam discounts for employees

Job summary

The British Council is seeking an experienced Senior Project Manager, CRM to lead planning and delivery of CRM initiatives that enhance customer engagement and measurable business value. You will coordinate cross-functional teams, manage timelines, risks, dependencies, and resources to ensure successful delivery and adoption.

Working within the Marketing and Communications division, you will align CRM solutions with strategic priorities, oversee governance and change management, and ensure

Qualifications

• Language proficiency in English required (written and spoken).
• Significant experience with system development and rollouts in an international context.
• Proven ability to deliver large projects or programme strands across a major part of an organisation and across a significant geographical area.

Responsibilities

• Lead end-to-end management of a portfolio of CRM projects, ensuring planning, governance and delivery.
• Coordinate cross-functional teams, manage budgets, timelines, risks and dependencies.
• Drive user adoption and benefits realisation across the CRM function.
• Develop and maintain robust project governance, business cases, and reporting to governance boards.
• Oversee lifecycle from requirements validation to implementation and transition to BAU.
• Champion project management best practices and ensure compliance with quality standards.

Skills

Stakeholder management

Strategic planning

CRM

Change management

Education

Degree or professional qualification in digital marketing, technology or business

PM qualification (APMP/PRINCE2/Agile)

Job description

The British Council is seeking an experienced Senior Project Manager, CRM to lead planning and delivery of CRM initiatives that enhance customer engagement and measurable business value. You will coordinate cross-functional teams, manage timelines, risks, dependencies, and resources to ensure successful delivery and adoption.

Working within the Marketing and Communications division, you will align CRM solutions with strategic priorities, oversee governance and change management, and ensure