Global Salesforce CRM Analyst | Drive Adoption & Change

British Council; Warszawa; Hybride; PLN 166 000 - 198 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Private medical care

MultiSport card

Course discounts

Employee assistance programme

Professional development

Résumé du poste

British Council is hiring a CRM Business Analyst to shape the rollout and ongoing development of Salesforce across a global organisation. You will gather complex requirements, bridge business needs with technical delivery, and help drive change adoption with stakeholders from multiple countries and functions.

The role focuses on improving customer engagement and business processes through Salesforce, with a hybrid working model in Poland and a starting salary discussed in local terms.

Qualifications

• Degree level qualification or equivalent professional experience.
• Language Requirements: English proficiency is required.
• 4+ years experience in a business analysis role with extensive Salesforce Service Cloud/Sales Cloud experience.
• Experienced with Agile/Waterfall methodologies.
• Prior experience with CRM systems and customer-facing platforms.
• Professional qualifications in business analysis (BA).

Responsabilités

• Lead gathering and analysis of complex business requirements for CRM initiatives.
• Translate complex analysis into clear business cases and recommendations to support decision-making.
• Collaborate with stakeholders across regions to design and implement Salesforce-based solutions.
• Support change management and user adoption for CRM initiatives.
• Coordinate with GIS technical specialists to ensure robust, sustainable solutions.

Connaissances

English proficiency

Business analysis

Salesforce knowledge

Agile methodologies

Stakeholder management

Formation

Degree level qualification

Outils

Salesforce

Description du poste

British Council is hiring a CRM Business Analyst to shape the rollout and ongoing development of Salesforce across a global organisation. You will gather complex requirements, bridge business needs with technical delivery, and help drive change adoption with stakeholders from multiple countries and functions.

The role focuses on improving customer engagement and business processes through Salesforce, with a hybrid working model in Poland and a starting salary discussed in local terms.