Credit Control Process Lead with French

Infosys Poland; Polska; Remote; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonus

Referral bonus

Training & development

Flexible starting hours

Private medical care

Job summary

Infosys Poland is seeking a Process Lead in Credit Control to oversee a credit control team and ensure timely payments across a fully remote role within Poland. You will manage 4 credit analysts, assess credit risk, negotiate securities, and collaborate with Sales to meet order release and shipping deadlines.

The ideal candidate has fluent English and French (B2), 4+ years in business/marketing, strong analytical skills, and proficiency in MS Office, BMC Remedy, SAP4H, and SQL for data-driven

Qualifications

• English level B2 and French level B2 are essential for client communication.

Responsibilities

• Manage a team of 4 credit analysts.

Skills

English B2

French B2

4+ years experience

Problem solving

Decision making

Time management

MS Office

BMC Remedy

Reporting

SAP4H

SQL

Communication skills

Interpersonal skills

Tools

MS Office

BMC Remedy

SQL

Job description

Infosys - Lodz - fully remote within Poland

The responsibilities of a Process Lead in Credit Control involve overseeing the credit control process, managing outstanding debts, and ensuring timely payments.

We are looking for a candidate with:

• English on B2 and French language on B2 level (essential for client communication purposes)
• 4+ years of business / marketing experience, required
• Ability to handle difficult and sensitive situations professionally
• Strong problem-solving and decision-making abilities
• Ability to meet targets and work under pressure
• Solid project management, planning, organizing, and time management skills required
• Strong proficiency in MS Office, BMC Remedy, trending, and reporting required
• SAP4H
• Proven analytical skills with a curiosity to dive into data leveraging various reporting tools, Excel, and /or ability to write sql to mine our incident and problem data
• Clear and effective written and verbal communication, influencing, and strong interpersonal skills

Your key activities:

• Managing a team of 4 credit analysts
• Strong knowledge of debt collection laws and regulations
• Excellent communication and negotiation skills
• Proficient in financial analysis and risk assessment
• Attention to detail and strong organizational skills
• Review and approve customer credit limits and assess ongoing credit risk exposure
• Analyze customer credit worthiness
• Negotiate alternative securities (bank guarantees, LCs) with customers, to cover the credit risk of AR
• Negotiate credit limits with credit insurance, to cover the credit risk of AR
• Decision to release orders based on credit risks, outstanding balances, credit safe
• Control and monitoring credit risks, and bad debt exposure in line with company policies and accounting standards
• Submit claims to credit insurance or activate alternative securities
• Daily credit control activities to ensure accurate and timely activities
• Work closely with Sales Department and Management to resolve credit issues and meet order release and shipping cut-off deadlines
• HQ and local reporting
• Ensure compliance with accounting principles, service levels, and internal control

You can expect from us:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use French language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events