Credit Control Process Lead with French-Lodz

Infosys; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Performance bonus twice a year

Private medical care

Hybrid work model

IT equipment provided

Social Fund bonuses

Job summary

Infosys Poland Sp. z o.o. – Łódź seeks an experienced Credit Control Process Lead with French to oversee the credit control process and ensure timely payments for client engagements.

You will lead a team of 4 credit analysts, coordinate with Sales and Management, and optimize risk assessment. Proficiency in MS Office, SAP4H, Remedy, and SQL basics is preferred to support thorough reporting and decision making.

Qualifications

• English and French at B2 level are essential for client communication.
• Minimum 4 years of business/marketing experience with higher education.
• Ability to handle difficult situations professionally and meet targets.
• Strong problem solving, decision making, and project management skills.
• Proficient in MS Office, BMC Remedy, reporting; SQL basics welcome.
• Clear written and verbal communication with strong interpersonal skills.

Responsibilities

• Manage a team of 4 credit analysts.
• Oversee debt collection processes and credit risk assessment.
• Review and approve customer credit limits and ongoing exposure.
• Negotiate securities (guarantees, LC) with customers.
• Negotiate credit limits with credit insurance providers.
• Make release decisions based on risk, balances, and credit safety.
• Monitor credit risks and bad debt exposure per policy.
• Submit claims to credit insurance or activate alternatives.
• Daily credit control activities and timely reporting to HQ.
• Coordinate with Sales and Management to resolve credit issues.
• Ensure compliance with accounting principles and internal controls.

Skills

English B2

French B2

4+ years experience

Team leadership

Problem solving

Decision making

Project management

MS Office

BMC Remedy

Reporting

SQL basics

Communication

Interpersonal skills

Debt collection

Financial analysis

Education

Higher education level

Tools

SAP4H

Job description

CreditControl ProcessLead with French

Infosys Poland Sp. z o.o. - Łódź

TheresponsibilitiesofaProcessLeadinCreditControlinvolveoverseeingthecreditcontrolprocess,managingoutstandingdebts,andensuringtimelypayments.

We are looking for a candidate with:

• English on B2 and French language on B2 level (essential for client communication purposes)
• 4+ years of business / marketing experience, required
• Higher education level
• Ability to handle difficult and sensitive situations professionally
• Strong problem-solving and decision-making abilities
• Ability to meet targets and work under pressure
• Solid project management, planning, organizing, and time management skills required
• Strong proficiency in MS Office, BMC Remedy, trending, and reporting required
• SAP4H
• Proven analytical skills with a curiosity to dive into data leveraging various reporting tools, Excel, and /or ability to write sql to mine our incident and problem data
• Clear and effective written and verbal communication, influencing, and strong interpersonal skills

Your key activities:

• Managing a team of 4 credit analysts
• Strong knowledge of debt collection laws and regulations
• Excellent communication and negotiation skills
• Proficient in financial analysis and risk assessment
• Attention to detail and strong organizational skills
• Review and approve customer credit limits and assess ongoing credit risk exposure
• Analyze customer credit worthiness
• Negotiate alternative securities (bank guarantees, LC's...) with customers, to cover the credit risk of AR
• Negotiate credit limits with credit insurance, to cover the credit risk of AR
• Decision to release orders based on credit risks, outstanding balances, credit safe
• Control and monitoring credit risks, and bad debt exposure in line with company policies and accounting standards
• Submit claims to credit insurance or activate alternative securities
• Daily credit control activities to ensure accurate and timely activities
• Work closely with Sales Department and Management to resolve credit issues and meet order release and shipping cut-off deadlines
• HQ and local reporting
• Ensure compliance with accounting principles, service levels, and internal control

You can expect from us:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use French language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode (2 work days from the office per week) or remote within Poland