Credit Control Process Lead with French

Infosys Poland; Łódź; Hybrid; PLN 120,000 - 190,000; Full time

Benefits offered by this job

Performance bonus

Employee referral bonus

Internal trainings (online/onsite)

Medicover private medical care

Multisport card reimbursement

Group insurance

Well-being platform

Flexible starting hours

Hybrid mode (2 days in office)

Job summary

Infosys Poland is seeking a Process Lead in Credit Control to oversee the credit control process, manage a team of 4 analysts, and ensure timely payments while maintaining compliance and strong client communication.

The role emphasizes debt collection knowledge, risk assessment, and negotiation of securities with customers. Hybrid work model and strong growth opportunities are offered.

Qualifications

• English on B2 and French language on B2 level (essential for client communication purposes)
• 4+ years of business / marketing experience, required
• Ability to handle difficult and sensitive situations professionally
• Strong problem-solving and decision-making abilities
• Ability to meet targets and work under pressure
• Solid project management, planning, organizing, and time management skills required
• Strong proficiency in MS Office, BMC Remedy, trending, and reporting required
• Proven analytical skills with a curiosity to dive into data leveraging various reporting tools, Excel, and /or ability to write sql to mine our incident and problem data
• Clear and effective written and verbal communication, influencing, and strong interpersonal skills

Responsibilities

• Managing a team of 4 credit analysts
• Strong knowledge of debt collection laws and regulations
• Excellent communication and negotiation skills
• Proficient in financial analysis and risk assessment
• Attention to detail and strong organizational skills
• Review and approve customer credit limits and assess ongoing credit risk exposure
• Analyze customer credit worthiness
• Negotiate alternative securities (bank guarantees, LC’s…) with customers, to cover the credit risk of AR
• Negotiate credit limits with credit insurance, to cover the credit risk of AR
• Decision to release orders based on credit risks, outstanding balances, credit safe
• Control and monitoring credit risks, and bad debt exposure in line with company policies and accounting standards
• Submit claims to credit insurance or activate alternative securities
• Daily credit control activities to ensure accurate and timely activities
• Work closely with Sales Department and Management to resolve credit issues and meet order release and shipping cut-off deadlines
• HQ and local reporting
• Ensure compliance with accounting principles, service levels, and internal control

Skills

English (B2)

French (B2)

Team leadership

Problem solving

Decision making

Time management

Project management

Analytical skills

Communication

Negotiation

Tools

MS Office

BMC Remedy

SAP4H

SQL

Job description

The responsibilities of a Process Lead in Credit Control involve overseeing the credit control process, managing outstanding debts, and ensuring timely payments.

We are looking for a candidate with:

• English on B2 and French language on B2 level (essential for client communication purposes)
• 4+ years of business / marketing experience, required
• Ability to handle difficult and sensitive situations professionally
• Strong problem-solving and decision-making abilities
• Ability to meet targets and work under pressure
• Solid project management, planning, organizing, and time management skills required
• Strong proficiency in MS Office, BMC Remedy, trending, and reporting required
• SAP4H
• Proven analytical skills with a curiosity to dive into data leveraging various reporting tools, Excel, and /or ability to write sql to mine our incident and problem data
• Clear and effective written and verbal communication, influencing, and strong interpersonal skills

Your key activities:

• Managing a team of 4 credit analysts
• Strong knowledge of debt collection laws and regulations
• Excellent communication and negotiation skills
• Proficient in financial analysis and risk assessment
• Attention to detail and strong organizational skills
• Review and approve customer credit limits and assess ongoing credit risk exposure
• Analyze customer credit worthiness
• Negotiate alternative securities (bank guarantees, LC’s…) with customers, to cover the credit risk of AR
• Negotiate credit limits with credit insurance, to cover the credit risk of AR
• Decision to release orders based on credit risks, outstanding balances, credit safe
• Control and monitoring credit risks, and bad debt exposure in line with company policies and accounting standards
• Submit claims to credit insurance or activate alternative securities
• Daily credit control activities to ensure accurate and timely activities
• Work closely with Sales Department and Management to resolve credit issues and meet order release and shipping cut-off deadlines
• HQ and local reporting
• Ensure compliance with accounting principles, service levels, and internal control

You can expect from us:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use French language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode (2 work days from the office per week)