Credit Control OTC Process Lead with French

Infosys Poland; Łódź; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Performance bonus

Employee referral bonus

Medicover health care

Group insurance

Well-being platform

Job summary

Infosys Poland is seeking a skilled Credit Analyst Lead to manage a team of four analysts and oversee credit risk, limits, and collections strategies. The role requires strong analytical ability, negotiation skills, and experience with debt collection laws.

You will work closely with Sales and Management to resolve credit issues, with hybrid office attendance in Poland. Excellent English and French communication skills, along with proficiency in MS Office and data reporting tools, are essential

Qualifications

• 4+ years of business/marketing experience, required.
• Ability to handle difficult and sensitive situations professionally.
• Strong problem-solving and decision-making abilities.
• Ability to meet targets and work under pressure.
• Solid project management, planning, organizing, and time management skills.

Responsibilities

• Managing a team of 4 credit analysts.
• Review and approve customer credit limits and assess ongoing credit risk exposure.
• Analyze customer credit worthiness and negotiate securities with customers.
• Negotiate credit limits with credit insurance and cover AR risk.
• Decide order release based on credit risk and balances.
• Monitor credit risks and bad debt exposure per company policies.
• HQ and local reporting, ensuring compliance with accounting standards.

Skills

English B2

French B2

Team leadership

Analytical thinking

Negotiation

Project management

Problem solving

Communication

SQL basics

MS Office

Tools

BMC Remedy

Excel

SAP4H

Job description

• English on B2 and French language on B2 level (essential for client communication purposes)
• 4+ years of business / marketing experience, required
• Ability to handle difficult and sensitive situations professionally
• Strong problem-solving and decision-making abilities
• Ability to meet targets and work under pressure
• Solid project management, planning, organizing, and time management skills required
• Strong proficiency in MS Office, BMC Remedy, trending, and reporting required
• SAP4H
• Proven analytical skills with a curiosity to dive into data leveraging various reporting tools, Excel, and /or ability to write sql to mine our incident and problem data
• Clear and effective written and verbal communication, influencing, and strong interpersonal skills

Your key activities:

• Managing a team of 4 credit analysts
• Strong knowledge of debt collection laws and regulations
• Excellent communication and negotiation skills
• Proficient in financial analysis and risk assessment
• Attention to detail and strong organizational skills
• Review and approve customer credit limits and assess ongoing credit risk exposure
• Analyze customer credit worthiness
• Negotiate alternative securities (bank guarantees, LC’s…) with customers, to cover the credit risk of AR
• Negotiate credit limits with credit insurance, to cover the credit risk of AR
• Decision to release orders based on credit risks, outstanding balances, credit safe
• Control and monitoring credit risks, and bad debt exposure in line with company policies and accounting standards
• Submit claims to credit insurance or activate alternative securities
• Daily credit control activities to ensure accurate and timely activities
• Work closely with Sales Department and Management to resolve credit issues and meet order release and shipping cut-off deadlines
• HQ and local reporting
• Ensure compliance with accounting principles, service levels, and internal control

You can expect from us:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical), group internal trainings online and onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use French language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, opportunity to take advantage of free meetings with a psychologist
• Stable employment based on an employment contract
• No trial period in the contract
• IT equipment is provided
• Additional social bonuses
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode (3 workdays from the office per week)

Recruitment stages:

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback