Credit Control Process Lead — Hybrid & Bilingual (EN/FR)

Infosys Poland; Łódź; Hybrid; PLN 120,000 - 190,000; Full time

Benefits offered by this job

Performance bonus

Employee referral bonus

Internal trainings (online/onsite)

Medicover private medical care

Multisport card reimbursement

Group insurance

Well-being platform

Flexible starting hours

Hybrid mode (2 days in office)

Job summary

Infosys Poland is seeking a Process Lead in Credit Control to oversee the credit control process, manage a team of 4 analysts, and ensure timely payments while maintaining compliance and strong client communication.

The role emphasizes debt collection knowledge, risk assessment, and negotiation of securities with customers. Hybrid work model and strong growth opportunities are offered.

Qualifications

• English on B2 and French language on B2 level (essential for client communication purposes)
• 4+ years of business / marketing experience, required
• Ability to handle difficult and sensitive situations professionally
• Strong problem-solving and decision-making abilities
• Ability to meet targets and work under pressure
• Solid project management, planning, organizing, and time management skills required
• Strong proficiency in MS Office, BMC Remedy, trending, and reporting required
• Proven analytical skills with a curiosity to dive into data leveraging various reporting tools, Excel, and /or ability to write sql to mine our incident and problem data
• Clear and effective written and verbal communication, influencing, and strong interpersonal skills

Responsibilities

• Managing a team of 4 credit analysts
• Strong knowledge of debt collection laws and regulations
• Excellent communication and negotiation skills
• Proficient in financial analysis and risk assessment
• Attention to detail and strong organizational skills
• Review and approve customer credit limits and assess ongoing credit risk exposure
• Analyze customer credit worthiness
• Negotiate alternative securities (bank guarantees, LC’s…) with customers, to cover the credit risk of AR
• Negotiate credit limits with credit insurance, to cover the credit risk of AR
• Decision to release orders based on credit risks, outstanding balances, credit safe
• Control and monitoring credit risks, and bad debt exposure in line with company policies and accounting standards
• Submit claims to credit insurance or activate alternative securities
• Daily credit control activities to ensure accurate and timely activities
• Work closely with Sales Department and Management to resolve credit issues and meet order release and shipping cut-off deadlines
• HQ and local reporting
• Ensure compliance with accounting principles, service levels, and internal control

Skills

English (B2)

French (B2)

Team leadership

Problem solving

Decision making

Time management

Project management

Analytical skills

Communication

Negotiation

Tools

MS Office

BMC Remedy

SAP4H

SQL

Job description

Infosys Poland is seeking a Process Lead in Credit Control to oversee the credit control process, manage a team of 4 analysts, and ensure timely payments while maintaining compliance and strong client communication.

The role emphasizes debt collection knowledge, risk assessment, and negotiation of securities with customers. Hybrid work model and strong growth opportunities are offered.