Conversational AI Engineer (GenAI) – Hybrid & Flexible

PwC Polska

Kraków

Hybrid

PLN 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

Training & certifications

Medical & wellbeing program

Birthday day off

Job summary

PwC Polska’s DIPA (Digital Intelligent Process Automization) team is seeking a Conversational AI Developer (GenAI) to design, implement and deploy enterprise-grade conversational AI solutions. You will work on production chatbot and voicebot implementations, integrating AI assistants with enterprise systems to transform client services and processes.

The role emphasizes prompt-based AI with opportunities to work on traditional intent-based solutions.

Qualifications

Hands-on experience implementing conversational AI with LLMs and prompt engineering.
Experience delivering production chatbot or voicebot implementations beyond PoCs.
Experience integrating conversational AI with enterprise applications.
Ability to translate business requirements into working conversational AI solutions.
Strong analytical, problem-solving and communication skills.
Very good command of English and Polish.
Proactive, ownership-driven attitude and client-facing readiness.

Responsibilities

Design, develop and deploy conversational AI solutions using GenAI platforms (Parloa, Cognigy, Zowie).
Build prompt-based AI assistants and conversational experiences powered by LLMs.
Integrate AI solutions with enterprise systems through REST APIs and backend services.
Translate business requirements into scalable, production-ready conversational AI solutions.
Configure, test and optimize chatbot and voicebot behavior before and after deployment.
Troubleshoot production issues and continuously improve deployed AI solutions.
Collaborate with business analysts, solution architects, developers and client stakeholders throughout the lifecycle.