Conversational AI Engineer (GenAI) – Hybrid & Flexible

PwC Polska; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Training & certifications

Medical & wellbeing program

Birthday day off

Job summary

PwC Polska’s DIPA (Digital Intelligent Process Automization) team is seeking a Conversational AI Developer (GenAI) to design, implement and deploy enterprise-grade conversational AI solutions. You will work on production chatbot and voicebot implementations, integrating AI assistants with enterprise systems to transform client services and processes.

The role emphasizes prompt-based AI with opportunities to work on traditional intent-based solutions.

Qualifications

• Hands-on experience implementing conversational AI with LLMs and prompt engineering.
• Experience delivering production chatbot or voicebot implementations beyond PoCs.
• Experience integrating conversational AI with enterprise applications.
• Ability to translate business requirements into working conversational AI solutions.
• Strong analytical, problem-solving and communication skills.
• Very good command of English and Polish.
• Proactive, ownership-driven attitude and client-facing readiness.

Responsibilities

• Design, develop and deploy conversational AI solutions using GenAI platforms (Parloa, Cognigy, Zowie).
• Build prompt-based AI assistants and conversational experiences powered by LLMs.
• Integrate AI solutions with enterprise systems through REST APIs and backend services.
• Translate business requirements into scalable, production-ready conversational AI solutions.
• Configure, test and optimize chatbot and voicebot behavior before and after deployment.
• Troubleshoot production issues and continuously improve deployed AI solutions.
• Collaborate with business analysts, solution architects, developers and client stakeholders throughout the lifecycle.

Skills

LLMs & prompt engineering

Production chatbot/voicebot

Enterprise integration

Requirements translation

Analytical & communication

English & Polish

Proactive ownership

Tools

REST APIs

Parloa

Cognigy

Zowie

Job description

PwC Polska’s DIPA (Digital Intelligent Process Automization) team is seeking a Conversational AI Developer (GenAI) to design, implement and deploy enterprise-grade conversational AI solutions. You will work on production chatbot and voicebot implementations, integrating AI assistants with enterprise systems to transform client services and processes.

The role emphasizes prompt-based AI with opportunities to work on traditional intent-based solutions.