Conversational AI Engineer for GenAI & Chatbots

PwC South Africa; Kraków; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid working model

Training & certification support

Medical and wellbeing programs

Job summary

PwC Poland’s DIPA team is hiring a Conversational AI Engineer to design, develop and deploy AI chat/voicebot solutions using GenAI platforms. You will build prompt-based assistants, integrate with enterprise systems via REST APIs, and translate business requirements into scalable AI solutions.

Strong English and Polish, plus hands-on LLM experience, are essential. You will work in a hybrid model with client-facing responsibilities, collaborating with analysts, architects and developers to

Qualifications

• Hands-on experience implementing conversational AI solutions based on LLMs and prompt engineering.
• Experience delivering production chatbot or voicebot implementations (commercial projects beyond PoCs or prototypes).
• Experience integrating conversational AI solutions with enterprise apps.
• Ability to translate business requirements into working conversational AI solutions.
• Strong analytical, problem-solving and communication skills.
• Very good command of English and Polish.
• Proactive, ownership-driven attitude and willingness to work directly with clients.

Responsibilities

• Design, develop and deploy conversational AI solutions using GenAI platforms (Parloa, Cognigy, Zowie or similar).
• Build prompt-based AI assistants and conversational experiences powered by LLMs.
• Integrate AI solutions with enterprise systems via REST APIs and backend services.
• Translate business requirements into scalable, production-ready conversational AI solutions.
• Configure, test and optimize chatbot and voicebot behaviour before and after production deployment.
• Troubleshoot production issues and continuously improve deployed AI solutions.
• Collaborate with business analysts, solution architects, developers and client stakeholders throughout the lifecycle.

Skills

Conversational AI

LLMs & prompt engineering

Chatbot/Voicebot delivery

API integration

Analytical & problem solving

English & Polish fluency

Client collaboration

Tools

Parloa

Cognigy

Zowie

REST APIs

Job description

PwC Poland’s DIPA team is hiring a Conversational AI Engineer to design, develop and deploy AI chat/voicebot solutions using GenAI platforms. You will build prompt-based assistants, integrate with enterprise systems via REST APIs, and translate business requirements into scalable AI solutions.

Strong English and Polish, plus hands-on LLM experience, are essential. You will work in a hybrid model with client-facing responsibilities, collaborating with analysts, architects and developers to