Control Tower Operator

Jobtailor; Wrocław; On-site; PLN 70,000 - 100,000; Full time

Job summary

Jobtailor in Wrocław seeks a detail-oriented logistics professional to monitor airfreight shipments from booking to delivery, track milestones, and ensure adherence to SLAs. You will manage data in TMS and ERP systems, support root-cause analyses, and drive continuous improvement across operations.

The role requires a degree or experience in forwarding, fluent English, and strong Excel/Power BI data skills.

Qualifications

• Bachelor's degree or experience in Forwarding is advantageous.
• Fluent English written and verbal.
• Data analysis and reporting capabilities.
• Familiarity with TMS, cargo tracking platforms and ERPs is advantageous.
• Strong attention to detail and ability to handle high shipment volumes.
• Excellent organizational and prioritization skills.
• Proactive customer communication and service orientation.
• Relationship management and cross-functional collaboration.

Responsibilities

• Monitor airfreight shipments from booking through final delivery.
• Track and manage shipment milestones and transportation events.
• Ensure adherence to transit times and customer-specific SOPs.
• Maintain accurate shipment status updates within transportation management systems.
• Provide proactive communication regarding shipment progress and potential delays.
• Identify disruptions, delays, capacity constraints, or service failures.
• Execute contingency plans to minimize operational impact.
• Escalate critical issues according to escalation procedures.
• Coordinate recovery actions with airlines, gateways, customs teams, and local operations.
• Serve as the primary operational contact for assigned customers.
• Provide regular performance updates and shipment visibility reports.
• Respond to customer inquiries and manage service issues and complaints.
• Coordinate with origin and destination offices for seamless execution.
• Liaise with airlines, handling agents, trucking providers, and other partners.
• Ensure compliance with customer requirements, contractual obligations, and SLAs.
• Validate documentation and shipment data accuracy.
• Monitor operational KPIs and customer service metrics.
• Support root cause analysis of service failures.
• Drive continuous improvement initiatives.
• Contribute to performance reviews and operational reporting.

Skills

Fluent English

Attention to detail

Organizational skills

Proactive communication

Relationship management

Decision-making under pressure

Education

Bachelor's degree in Forwarding industry (or related)

Tools

Microsoft Excel

Power BI

Cargo Tracking Platforms

ERP Systems

Transportation Management Systems (TMS)

Job description

• Monitor airfreight shipments from booking through final delivery
• Track and manage shipment milestones and transportation events
• Ensure adherence to agreed transit times and customer-specific SOPs
• Maintain accurate shipment status updates within transportation management systems
• Provide proactive communication regarding shipment progress and potential delays
• Identify transportation disruptions, delays, capacity constraints, or service failures
• Execute contingency plans to minimize operational impact
• Escalate critical issues according to established escalation procedures
• Coordinate recovery actions with airlines, gateways, customs teams, and local operations
• Serve as the primary operational contact for assigned customers
• Provide regular performance updates and shipment visibility reports
• Respond to customer inquiries and manage service issues and complaints
• Coordinate with origin and destination offices for seamless shipment execution
• Liaise with airlines, handling agents, trucking providers, and other service partners
• Ensure compliance with customer requirements, contractual obligations, and SLAs
• Validate documentation and shipment data accuracy
• Monitor operational KPIs and customer service metrics
• Support root cause analysis of service failures
• Drive continuous improvement initiatives
• Contribute to performance reviews and operational reporting

Requirements

• Bachelor's degree and/or experience in the Forwarding industry is an advantage
• Fluent English, written and verbal
• Proficiency in Microsoft Office, particularly Excel and Power BI
• Data analysis and reporting capabilities
• Familiarity with transportation management systems (TMS), cargo tracking platforms, and ERP systems is an advantage
• Strong attention to detail
• Ability to manage high shipment volumes
• Excellent organizational and prioritization skills
• Proactive customer communication
• Strong service orientation
• Relationship management capabilities
• Analytical mindset
• Ability to make decisions under pressure
• Effective escalation and recovery management
• Strong verbal and written communication skills
• Ability to engage with global stakeholders
• Professional presentation and reporting skills
• Cross-functional collaboration
• Ability to work in multicultural environments
• Positive and solution-oriented attitude

Core Competencies

Demonstrates expertise in monitoring airfreight shipments, ensuring compliance with customer requirements, and providing proactive communication regarding shipment progress. Proficient in data analysis, reporting, and utilizing transportation management systems to enhance operational efficiency.

Highest-signal resume keywords

• Airfreight Shipment Monitoring
• Transportation Management Systems (TMS)
• Data Analysis and Reporting
• Customer Service Orientation
• Operational KPI Monitoring

Hard Skills

• Data Analysis
• Reporting
• Shipment Tracking
• Documentation Validation
• Operational Performance Monitoring

Soft Skills

• Attention to Detail
• Organizational Skills
• Proactive Communication
• Relationship Management
• Decision-Making Under Pressure

Industry Keywords

• Forwarding Industry
• Service Level Agreements (SLAs)
• Continuous Improvement
• Cross-Functional Collaboration
• Multicultural Environments

Tools & Technologies

• Microsoft Excel
• Power BI
• Cargo Tracking Platforms
• ERP Systems