Control Tower Operator

Damco Spain SL; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Company Pension Plan

Capital Forming Benefit

Life & Accident Insurance

Transportation Ticket (Deutschlandt

Bike Leasing

Health Club Allowance

Employee Assistance Program

Global Referral Program

Global Maternity Program

Role Specific Benefits

Job summary

Maersk is seeking an Airfreight Control Tower Operator in Wrocław to monitor and coordinate international shipments from start to finish. You will act as the central point of contact among customers, carriers, origin/destination stations, and internal teams to ensure service excellence and timely resolution of issues.

The role requires strong analytical skills, a customer-focused mindset, and the ability to manage multiple shipments in a fast-paced environment.

Qualifications

• Bachelor's degree or experience in Forwarding is advantageous.
• Fluently English written and spoken.
• Proficiency with Excel and Power BI for data analysis.
• Familiarity with TMS, cargo tracking, and ERP systems is a plus.

Responsibilities

• Monitor airfreight shipments from booking to final delivery.
• Track milestones and transportation events.
• Ensure adherence to transit times and customer SOPs.
• Maintain accurate shipment status in TMS.
• Provide proactive updates on shipment progress and delays.
• Coordinate with carriers, customs, and operations to resolve issues.

Skills

English fluency

Analytical mindset

Data analysis

Communication

Education

Bachelor's degree or experience in forwarding

Tools

Excel

Power BI

Microsoft Office

Job description

Hiring Range:

Benefits: Company Pension Plan, Capital Forming Benefit, Life & Accident Insurance, Transportation Ticket (Deutschlandticket), Bike Leasing, Health Club Allowance, Employee Assistance Program, Global Referral Program, Global Maternity Program, Role Specific Benefits

The Airfreight Control Tower Operator is responsible for the proactive monitoring, coordination, and management of international airfreight shipments throughout the transportation lifecycle. Acting as the central point of contact between customers, carriers, origin and destination stations, and internal stakeholders, the Control Tower Operator ensures operational excellence, visibility, service compliance, and timely resolution of shipment exceptions.

The role requires strong analytical skills, customer focus, operational expertise, and the ability to manage multiple shipments and stakeholders simultaneously in a fast-paced logistics environment.

Key Responsibilities

Shipment Monitoring & Visibility

• Monitor airfreight shipments from booking through final delivery.

• Track and manage shipment milestones and transportation events.

• Ensure adherence to agreed transit times and customer-specific SOPs.

• Maintain accurate shipment status updates within transportation management systems.

• Provide proactive communication regarding shipment progress and potential delays.

Exception Management

• Identify transportation disruptions, delays, capacity constraints, or service failures.

• Execute contingency plans to minimize operational impact.

• Escalate critical issues according to established escalation procedures.

• Coordinate recovery actions with airlines, gateways, customs teams, and local operations.

Customer Service & Communication

• Serve as the primary operational contact for assigned customers.

• Provide regular performance updates and shipment visibility reports.

• Respond to customer inquiries in a timely and professional manner.

• Manage service issues and customer complaints, ensuring prompt resolution.

Operational Coordination

• Coordinate with origin and destination offices to ensure seamless shipment execution.

• Liaise with airlines, handling agents, trucking providers, and other service partners.

• Ensure compliance with customer requirements, contractual obligations, and service level agreements (SLAs).

• Validate documentation and shipment data accuracy.

Performance Management

• Monitor operational KPIs and customer service metrics.

• Support root cause analysis of service failures.

• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

• Contribute to performance reviews and operational reporting.

Required Qualifications

Education & experience

• Bachelor's degree and/or experience in the Forwarding industry is an advantage.

• Fluently English both written and verbally.

• Proficiency in Microsoft Office, particularly Excel and Power BI.

• Data analysis and reporting capabilities.

• Familiarity with transportation management systems (TMS), cargo tracking platforms, and ERP systems is an advantage.

Core Competencies

Operational Excellence

• Strong attention to detail.

• Ability to manage high shipment volumes.

• Excellent organizational and prioritization skills.

Customer Focus

• Proactive customer communication.

• Strong service orientation.

• Relationship management capabilities.

Problem Solving

• Analytical mindset.

• Ability to make decisions under pressure.

• Effective escalation and recovery management.

Communication

• Strong verbal and written communication skills.

• Ability to engage with global stakeholders.

• Professional presentation and reporting skills.

Teamwork & Collaboration

• Cross-functional collaboration.

• Ability to work in multicultural environments.

• Positive and solution-oriented attitude.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms.

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