Service Operations Coordinator

Jobtailor; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Job summary

Jobtailor in Wrocław, Poland seeks a Service Operations Coordinator to manage order handling, invoicing, and service coordination. You will support Service Managers, maintain documentation, and liaise with customers and external suppliers.

The role requires proficiency in English and German, CRM experience (Salesforce), and strong Microsoft Office skills. Multinational exposure and attention to detail are highly valued.

Qualifications

• Proficient in English and German language.
• Experience with CRM (Salesforce) in a multinational environment.
• Preferably 2 years in a multinational setting.

Responsibilities

• Maintains equipment, including handling, receiving, and shipping.
• Coordinator of order handling, settlements, and invoicing.
• Supports Service managers regarding reporting and process implementations and improvements.
• Acts as the contact point for customers scheduling their services and any tasks required to deliver the service.
• Works closely with Service Managers; updates training matrix of certifications; improves utilization and planning; orders PPE/materials/equipment/IT hardware as required.
• Provides support to Service Engineers; IT issues; Air Travel.
• Exports and Imports documents preparation, INF, ATA Carnet, Certificates of Origin etc.
• Ensures S&Ds are created for all services and drive to end status - per SW.
• Ensures invoicing is completed as per SW (Standard Work) for all services, supporting Order Management where required.

Skills

English proficiency

German proficiency

CRM (Salesforce)

Microsoft Office

Order handling

Invoicing

Documentation

Communication

Multinational environment

Tools

Salesforce

Microsoft Office

PPE Ordering Systems

Logistics Software

Training Management Systems

Job description

• Maintains equipment, including handling, receiving, and shipping.
• Coordinator of order handling, settlements, and invoicing.
• Supports the Service managers regarding reporting and process implementations and improvements.
• Acts as the contact point for customers scheduling their services and any tasks required to deliver the service.
• Working closely with Service Managers; updating training matrix of certifications; improving utilization and planning; ordering PPE/materials/equipment/IT hardware as required.
• Providing support to Service Engineers; IT issues; Air Travel.
• VISAs as required.
• Export and import documents preparation, INF, ATA Carnet, Certificates of Origin etc.
• Close cooperation with external suppliers Visa Office, Chamber of Commerce, Customs Agency, Logistic Operators, etc. creating documents to deliver service orders; INF3, ATA Carnet,
• Issuing of certification following training courses and reminders issued for expiration awareness.
• Ensuring S&Ds (Service & Demo) are created for all services and drive to the end status - as per SW.
• Ensuring invoicing is completed as per SW (Standard Work) for all services, supporting Order Management where required.

Requirements

• Proficient in English and German language
• Experienced in using Microsoft Office tools.
• Preferably 2 years of experience in a multinational environment
• Experienced in CRM (Customer Relationship Management) - Preferably Salesforce.

Core Competencies

Demonstrates proficiency in order handling, invoicing, and customer service coordination, with a strong focus on process improvement and documentation management. Capable of supporting service operations through effective communication and collaboration with service managers and external suppliers.

Highest-signal resume keywords

• Proficient In English And German
• Experience In CRM (Salesforce)
• Microsoft Office Proficiency
• Order Handling And Invoicing
• Multinational Environment Experience

Hard Skills

• Order Handling
• Invoicing
• Documentation Preparation
• Service Coordination
• Process Implementation
• Customer Service
• Training Matrix Management
• Equipment Maintenance
• Logistics Coordination
• Certification Issuance

Soft Skills

• Communication
• Collaboration
• Problem-Solving
• Customer Focus
• Attention To Detail

Industry Keywords

• Multinational Environment
• Service Management
• Export And Import Documentation
• Customs Agency Coordination
• Logistic Operators

Tools & Technologies

• CRM (Salesforce)
• Microsoft Office
• PPE Ordering Systems
• Logistics Software
• Training Management Systems