Cloud Support Engineer — Hybrid in Warsaw

CloudFerro; Warszawa; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Life insurance

Language courses

Job summary

CloudFerro in Warsaw is seeking a hands-on IT Support Engineer to join our team delivering 1st and 2nd line support for our cloud platform. You will help users and collaborate on projects in a hybrid office setting.

The role focuses on Linux/Windows troubleshooting, basic cloud knowledge, and clear Polish and English communication. You’ll document procedures and grow with a dynamic, globally oriented tech company.

Qualifications

• Hands-on experience with Linux and Windows operating systems.
• Basic knowledge of cloud technologies and solutions.
• Problem-solving mindset and a customer-focused approach.
• Very good command of Polish and English (minimum B2 level).
• Willingness to learn, develop new skills, and gain new experience.

Responsibilities

• Provide 1st and 2nd line technical support via electronic channels.
• Troubleshoot and resolve day-to-day issues on our cloud platform.
• Deliver technical support for cloud solutions in the IaaS model.
• Create and maintain technical documentation.
• Communicate with users and assist them in resolving reported issues.
• Actively participate in IT projects, including internal initiatives.
• Test new technical solutions in environments mirroring customers’ production environments.
• Support customer satisfaction assessment activities.
• Provide internal technical support to company employees.
• Create instructions, procedures, and supporting materials for internal teams.

Skills

Linux

Windows

Cloud technologies

Customer focus

Polish language

English language

Tools

Kubernetes

Terraform

Ansible

Docker

Azure AD

Job description

CloudFerro in Warsaw is seeking a hands-on IT Support Engineer to join our team delivering 1st and 2nd line support for our cloud platform. You will help users and collaborate on projects in a hybrid office setting.

The role focuses on Linux/Windows troubleshooting, basic cloud knowledge, and clear Polish and English communication. You’ll document procedures and grow with a dynamic, globally oriented tech company.