Customer Support Specialist

CloudFerro; Warszawa; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Life insurance

Language courses

Job summary

CloudFerro in Warsaw is seeking a hands-on IT Support Engineer to join our team delivering 1st and 2nd line support for our cloud platform. You will help users and collaborate on projects in a hybrid office setting.

The role focuses on Linux/Windows troubleshooting, basic cloud knowledge, and clear Polish and English communication. You’ll document procedures and grow with a dynamic, globally oriented tech company.

Qualifications

• Hands-on experience with Linux and Windows operating systems.
• Basic knowledge of cloud technologies and solutions.
• Problem-solving mindset and a customer-focused approach.
• Very good command of Polish and English (minimum B2 level).
• Willingness to learn, develop new skills, and gain new experience.

Responsibilities

• Provide 1st and 2nd line technical support via electronic channels.
• Troubleshoot and resolve day-to-day issues on our cloud platform.
• Deliver technical support for cloud solutions in the IaaS model.
• Create and maintain technical documentation.
• Communicate with users and assist them in resolving reported issues.
• Actively participate in IT projects, including internal initiatives.
• Test new technical solutions in environments mirroring customers’ production environments.
• Support customer satisfaction assessment activities.
• Provide internal technical support to company employees.
• Create instructions, procedures, and supporting materials for internal teams.

Skills

Linux

Windows

Cloud technologies

Customer focus

Polish language

English language

Tools

Kubernetes

Terraform

Ansible

Docker

Azure AD

Job description

Are you looking for a place where your work truly matters? At CloudFerro, we build technologies used daily by Europe’s leading science and space institutions - including ESA, EUMETSAT, ECMWF, Mercator Ocean International, DLR, and EGI. Working close to the Earth Observation sector, you can directly support analyses and deepen the understanding of our planet. If you are passionate about modern technologies, large-scale data, and an environment where you can grow your skills and make an impact - this is the place for you.

• Providing 1st and 2nd line technical support, including handling customer requests received via electronic channels.
• Troubleshooting and resolving day-to-day issues reported by users of our cloud platform.
• Delivering technical support for cloud solutions provided in the Infrastructure as a Service (IaaS) model.
• Creating and maintaining technical documentation.
• Communicating with users and assisting them in resolving reported issues.
• Actively participating in IT projects delivered by CloudFerro, including internal initiatives.
• Testing new technical solutions in environments that mirror customers’ production environments.
• Supporting customer satisfaction assessment activities.
• Providing internal technical support to company employees.
• Creating instructions, procedures, and supporting materials for internal teams.

What We're Looking For:

• Hands-on experience with Linux and Windows operating systems.
• Basic knowledge of cloud technologies and solutions.
• A problem-solving mindset and a customer-focused approach.
• Very good command of Polish and English (minimum B2 level).
• Willingness to learn, develop new skills, and gain new experience.

Nice to Have:

• Experience working in a technical support team.
• Experience administering Linux, Windows, or macOS systems.
• Knowledge of IT security concepts and best practices.
• Experience with Microsoft Entra ID (Azure AD), Microsoft 365, or Atlassian Jira administration.
• Familiarity with tools and technologies such as Kubernetes, Terraform, Ansible, and Docker.
• Working proficiency in German or French.

Working Conditions:

• Hybrid work model, with a minimum of 2 days per week from our Warsaw office.
• Standard working hours from Monday to Friday, 9:00 AM to 5:00 PM.
• Depending on the team's schedule, shift work may also be required between 8:00 AM and 4:00 PM or 12:00 PM and 8:00 PM.

Why Join Us?

• You'll work on projects supporting the European space sector, scientific institutions, and climate research organizations.
• You'll join an environment that values knowledge sharing, openness to new ideas, and collaborative problem-solving.
• You'll enjoy a high level of autonomy and flexibility in organizing your work.
• You'll have a real impact on both technical and business decisions within the projects you support.
• You'll collaborate with experienced experts who are eager to share their knowledge and support your professional growth.
• We offer competitive compensation and stable employment arrangements.
• You'll receive an attractive benefits package, including private medical care, a Multisport card, and life insurance.
• You'll have access to language courses to help develop your communication skills.