Cloud SaaS Technical Support Engineer - Tier 2/3

Check Point Software Technologies; Warszawa; On-site; PLN 183,000 - 288,000; Full time

Job summary

Check Point Software Technologies is seeking a Technical Support Engineer - Tier 2-3 for its Exposure Management team. You will troubleshoot complex cloud SaaS issues and interact directly with customers and developers to improve the product.

You will collaborate with cross-functional teams to meet ambitious goals, while maintaining high-quality support and rapid response times. This role is based in Lisbon, Portugal.

Qualifications

• 5+ years in Cloud SaaS Tier 2/3 technical support or equivalent.
• Experience leading live troubleshooting sessions with external customers.
• Strong English written and spoken communication is required.
• Experience using AI-assisted tools in support or ops contexts.
• Hands-on problem-solving with a proactive, process-oriented approach.

Responsibilities

• Troubleshoot and fix issues on complex cloud SaaS systems with diverse tools.
• Establish and share support know-how; drive issue resolution capabilities.
• Respond to customer tickets and escalations within SLA guidelines.
• Collaborate with development and cyber teams to meet goals.

Skills

Cloud SaaS Platform

Live troubleshooting

English proficiency

AI-assisted tools

Multitasking

Team player

Troubleshooting skills

Bash/Python scripting

Tools

AWS

Azure

GCP

Job description

Check Point Software Technologies is seeking a Technical Support Engineer - Tier 2-3 for its Exposure Management team. You will troubleshoot complex cloud SaaS issues and interact directly with customers and developers to improve the product.

You will collaborate with cross-functional teams to meet ambitious goals, while maintaining high-quality support and rapid response times. This role is based in Lisbon, Portugal.