Technical Support Engineer (Cloud SaaS Platform )

Check Point Software Technologies; Warszawa; On-site; PLN 183,000 - 288,000; Full time

Job summary

Check Point Software Technologies is seeking a Technical Support Engineer - Tier 2-3 for its Exposure Management team. You will troubleshoot complex cloud SaaS issues and interact directly with customers and developers to improve the product.

You will collaborate with cross-functional teams to meet ambitious goals, while maintaining high-quality support and rapid response times. This role is based in Lisbon, Portugal.

Qualifications

• 5+ years in Cloud SaaS Tier 2/3 technical support or equivalent.
• Experience leading live troubleshooting sessions with external customers.
• Strong English written and spoken communication is required.
• Experience using AI-assisted tools in support or ops contexts.
• Hands-on problem-solving with a proactive, process-oriented approach.

Responsibilities

• Troubleshoot and fix issues on complex cloud SaaS systems with diverse tools.
• Establish and share support know-how; drive issue resolution capabilities.
• Respond to customer tickets and escalations within SLA guidelines.
• Collaborate with development and cyber teams to meet goals.

Skills

Cloud SaaS Platform

Live troubleshooting

English proficiency

AI-assisted tools

Multitasking

Team player

Troubleshooting skills

Bash/Python scripting

Tools

AWS

Azure

GCP

Job description

• Full-time
• Referral Category: Standard Position
• CP Department: Exposure Management
• Office Location: Lisbon, Portugal
• Career site Category: Technical Services

Company Description

About Us

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Job Description

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a **Technical Support Engineer - Tier 2-3** to join the Check Point Exposure Management team.

You will be responsible for troubleshooting complex issues. You will also take an active role in continuously improving our product by interacting directly with our customers and our developers.

Major Responsibilities:

Your role will include the following responsibilities:

• Troubleshoot and fix technical issues on complex cloud SaaS systems with a wide range of strategies and tools.
• Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.
• Collaborate closely with external Customers and respond to customer tickets and escalations within SLA.
• Work closely with various teams in the company, such as the development teams and the cyber team, to make sure our company meets its ambitious goals.

Qualifications

Desired Background

• 5+ years of experience inCloud SaaS PlatformTier 2 or Tier 3 Technical Support.
• Experience working with external customers and be able to lead live troubleshooting sessions.
• Relevant experience and working in a Cloud & SaaS environment (AWS, Azure, GCP).
• Experience in troubleshooting and debugging distributed systems.
• Experience writing scripts in Bash/Python.
• High level of both spoken and written English - must.
• Experience using or integrating AI-assisted tools - must
• A multitasker, hands-on problem-solver, and process-oriented.
• Fast learner and passionate about adopting AI at high level and new technologies.
• A team player who is eager to learn new methods and develop themselves and their team.
• Excellent troubleshooting and diagnosis capabilities.

Advantage

• Experience with the following technologies/tools: Salesforce, Atlassian, Kubernetes, Elasticsearch, Git, etc.
• Experience with monitoring and visualization tools (Kibana, Grafana, Prometheus, etc.)