Client Support Specialist (W/M)

MTU Aero Engines AG; Tajęcina; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus and benefits

Private medical care

Medicover sport card

Company events

On-site facilities & parking

Job summary

MTU Aero Engines AG in Poland is seeking an IT support specialist to provide operational client support across multiple locations, manage tickets, and deliver efficient end-user service requests in a demanding aviation environment. The role focuses on Windows OS administration, software deployment, endpoint management, and VDI support, with a strong emphasis on customer satisfaction and teamwork.

Training starts on day one, with pathways for professional development and a comprehensive benefits

Qualifications

• 2nd line / client support experience preferred.
• Strong understanding of Windows OS and environments.
• Experience with software deployment and endpoint management tools.
• Good communication and customer-focused mindset.

Responsibilities

• Provide operational support for clients across multiple locations.
• Handle and manage support tickets and service requests.
• Deliver end-user support and ensure user satisfaction.
• Support VDI operations including installation and handover of environments.
• Contribute to automation of client-related processes.

Skills

IT support experience

Windows OS knowledge

Software deployment

Endpoint management

Ticketing systems

VDI familiarity

Communication skills

English proficiency

Tools

Remote tools

Utilities

Job description

Your responsibilitiesProvide operational support for clients across multiple locationsHandle and manage support tickets, including:Operating system-related issuesSoftware distribution and deploymentSupport and maintain standard client applications (e.g., 7-Zip, Hypersnap, TeamViewer, and similar tools)Deliver end-user support and process service requests efficientlyEnsure high-quality client operations and user satisfactionSupport Virtual Desktop Infrastructure (VDI) operations, including:Installation and configuration of virtual clientsHandover of environments to end usersContribute to the automation of client-related processesOur requirementsExperience in IT support, preferably in 2nd line / client support rolesStrong understanding of operating systems (Windows environment preferred)Experience with software deployment and endpoint management toolsFamiliarity with common client applications (e.g., remote tools, utilities)Knowledge of ticketing systems and incident/request handling processesBasic understanding of Virtual Desktop Infrastructure (VDI) conceptsStrong problem-solving and analytical skillsGood communication skills and customer-focused mindsetAbility to work independently and in a team environmentEnglish proficiency (written and spoken)BenefitsWork in an international environment with access to global expertise and best practices in the aviation industryAnnual and long-term bonus schemeAn organizational culture based on trust, collaboration, and mutual supportStable employment in a well-established company. The first employment contract is offered for a minimum of 12 monthsTraining from day one and clear opportunities for professional development, including financial support for foreign language courses and further educationAccess to an e-learning platform with a wide range of training coursesPrivate medical care with the option to extend coverage to family members, as well as access to health programs and psychological support for you and your loved onesGroup life and health insuranceSafe and comfortable working conditions in line with high occupational health and safety standardsCo‑financing of truly useful benefits, including a Medicover sport card, public transport, prescription glasses, and meals in the company cafeteria. Additionally - fresh fruit WednesdaysAn attractive calendar of company events - integration, sports, and social activitiesThe possibility to join company - sponsored sports clubsConvenient on - site facilities - a bus stop located next to the company and a dedicated employee parking area.