Client Success Team Lead: Data Insights & Hybrid Role

Aon plc; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Aon plc in Kraków is seeking a Client Success Manager to partner with a portfolio of clients, building relationships and providing data insights that shape compensation strategies.

You will manage your own team of Client Success Coordinators, drive performance, and enhance service delivery through strong Excel analytics and platform experience.

This hybrid role offers a mix of virtual work and time in the Kraków office to collaborate with colleagues and clients.

Qualifications

• 1 year experience leading teams in service delivery.
• Proficient in Excel formulas and analysing data for clients.
• Demonstrated ability to collaborate with colleagues and clients to deliver solutions.
• Strong focus on client experience and relationship management.

Responsibilities

• Accountable for overall team quality control, risks, and governance.
• Ensure processes and procedures are followed by colleagues.
• Identify and implement process/tools/documentation improvements.
• Lead performance management by setting goals and delegating work.
• Provide direction and align team goals with company objectives.
• Conduct monthly 121s to review performance and progress.
• Drive client retention through daily support on job architecture, surveys, data lifecycle and platform experience.
• Analyse compensation data using Excel and internal software.
• Promote product and service awareness to clients.

Skills

Team leadership

Excel

Data analysis

Client relationship

Collaboration

Tools

Excel

Job description

Aon plc in Kraków is seeking a Client Success Manager to partner with a portfolio of clients, building relationships and providing data insights that shape compensation strategies.

You will manage your own team of Client Success Coordinators, drive performance, and enhance service delivery through strong Excel analytics and platform experience.

This hybrid role offers a mix of virtual work and time in the Kraków office to collaborate with colleagues and clients.