Client Success Representative (Remote)

Demand.com; Polska; Ibrido; PLN 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Demand.com in Poland is hiring a tech-savvy Customer Success professional to ensure our clients have an outstanding experience. You will develop and nurture relationships with selected accounts for successful campaigns, act as a trusted advisor for DemandFactor offerings, and collaborate with Sales from proposal to delivery to address options and integrations.

You will also manage account documentation, create reports and recommendations, handle post-sale activities, and foster growth through

Competenze

• Minimum two years of account management or customer service experience.
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented, able to handle over 30 clients.
• Comfortable working both in a team and independently with minimal supervision.
• Strong problem-solving skills; able to engage with internal teams.
• Ability to diagnose issues and know when escalation is needed.
• Familiar with CRM systems and MS Office (Excel).
• Strong time management and prioritization in a dynamic environment.

Mansioni

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management to foster growth through excellent service.

Conoscenze

Communication

Account management

Customer service

Team collaboration

Problem solving

Logical thinking

CRM systems

MS Office / Excel

Time management

Strumenti

CRM systems

MS Excel

MS Office

Descrizione del lavoro

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment