Lead Account Management

Evotym; Poland; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Social benefits

Remote-friendly setup

Job summary

Evotym is seeking an experienced Account Manager to lead the account management function in an international, fully remote fintech context. You will set client service standards, nurture long-term relationships with key clients and strategic partners, and oversee the client journey from onboarding to ongoing support across international payment operations.

This role offers growth potential, requires 4+ years in client-facing roles in fintech or payments, and strong leadership, communication, and

Qualifications

• 4+ years in Account Management or similar client-facing role within fintech, payments, banking, or financial infrastructure.
• Experience leading or mentoring a client-facing team.
• Strong understanding of cross-border payments and payment infrastructure.
• Experience managing B2B clients in high-touch environments.
• Proficiency in English (B2) and Russian (C1) for international collaboration.

Responsibilities

• Lead and grow the Account Management function, setting standards for client service and operational excellence.
• Develop and maintain long-term relationships with key clients and strategic partners.
• Manage the client journey from onboarding through ongoing support across international payment operations.
• Serve as the primary escalation point for complex client requests and operational matters.
• Collaborate with Operations, Compliance, and Finance to resolve issues and drive client satisfaction.
• Drive timely resolution of inquiries, transaction-related matters, and operational issues.

Skills

Account Management

Client Success

Leadership

Cross-border payments

English B2

Russian C1

Job description

About The Client

Our client operates at the intersection of private banking and financial infrastructure. They cater to both businesses and private clients by offering international settlements, optimizing financial processes, and structuring custom solutions in a global context.

About The Client

Our client operates at the intersection of private banking and financial infrastructure. They cater to both businesses and private clients by offering international settlements, optimizing financial processes, and structuring custom solutions in a global context.

Role Overview

This is an exciting opportunity to lead and expand the Account Management function within an international setting. The role involves setting high standards for client service and operational excellence, with a focus on developing strong, long-term relationships with key clients and strategic partners. You will be at the forefront of managing the client journey, from onboarding to ongoing support across international payment operations. This role promises significant impact and growth potential in a fully remote setup.

Key Responsibilities

• Lead and grow the Account Management function, setting clear standards for client service and operational excellence.


• Develop and maintain strong, long-term relationships with key clients and strategic partners.


• Manage the client journey from onboarding through ongoing support across international payment and settlement operations.


• Serve as the primary point of escalation for complex client requests, sensitive cases, and operational matters.


• Facilitate effective collaboration between clients and internal teams, including Operations, Compliance, and Finance.


• Drive timely and effective resolution of client inquiries, transaction-related matters, and operational issues.

Requirements

• 4+ years of experience in Account Management, Client Success, Relationship Management, or a similar client-facing role within fintech, payments, banking, or financial infrastructure.


• Proven experience in leading, mentoring, or developing a client-facing team.


• Solid understanding of cross-border payments, international settlements, and payment infrastructure.


• Experience managing B2B clients in a high-touch and service-driven environment.


• Good understanding of fintech operations and client support processes.


• Ability to handle complex client situations and effectively align multiple internal and external stakeholders.


• Languages: English B2, Russian C1.


• Experience in fintech.

Key Soft Skills

• Strong leadership mindset with a focus on team growth and development.


• High level of ownership, accountability, and reliability.


• Excellent communication and stakeholder management skills.


• Ability to navigate and resolve complex client situations.


• Collaborative and transparent approach to teamwork.

What We Offer

• Competitive salary aligned with experience.


• Collaborative and transparent team culture.


• High-impact role in a scaling fintech company.


• Recognition of personal milestones and achievements.


• Social benefits.