Customer Success Manager

Worldline; Warszawa; Hybrid; PLN 120,000 - 170,000; Full time

Benefits offered by this job

Private medical & life insurance

Public transportation allowance

Annual bonus

Job summary

Worldline in Warsaw is seeking a Customer Success professional to join the Enterprise team within Merchant Services. You will own relationships with our largest clients, ensuring seamless delivery and growth across accounts.

You will monitor health metrics, collaborate with Sales, Support, and Product, and drive product adoption while identifying upsell opportunities to support renewals in a fast-paced international environment.

Qualifications

• Proven experience in a Customer Success, Account Management, or similar client-facing role.
• Strong communication and relationship-building skills, with the ability to engage stakeholders at all levels.
• Analytical mindset with the ability to interpret customer data and translate it into actionable insights.
• Positive, proactive attitude with a genuine drive to find solutions and overcome challenges.
• Ability to manage multiple accounts and priorities in a fast-paced, enterprise environment.

Responsibilities

• Act as the primary point of contact for enterprise clients, building strong, trusted relationships
• Monitor customer health metrics and proactively address risks to retention and satisfaction
• Collaborate with internal teams (Sales, Support, Product) to ensure seamless customer experience
• Drive adoption of products/services by understanding client goals and providing tailored guidance
• Identify upsell/cross-sell opportunities and support renewal processes

Skills

Customer success

Account management

Stakeholder management

Analytical thinking

Communication

Job description

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

Join Worldline's Customer Success Enterprise team within Merchant Services, where you'll play a key role in managing and growing relationships with our largest enterprise clients. As part of an 8-person team, you'll take ownership of client success, ensuring seamless execution and outstanding service delivery. This is an exciting opportunity to make a tangible impact on customer satisfaction and business growth within a dynamic, international environment.

Day-to-day responsibilities

• Act as the primary point of contact for enterprise clients, building strong, trusted relationships
• Monitor customer health metrics and proactively address risks to retention and satisfaction
• Collaborate with internal teams (Sales, Support, Product) to ensure seamless customer experience
• Drive adoption of products/services by understanding client goals and providing tailored guidance
• Identify upsell/cross-sell opportunities and support renewal processes

Who are we looking for

• Proven experience in a Customer Success, Account Management, or similar client-facing role
• Strong communication and relationship-building skills, with the ability to engage stakeholders at all levels
• Analytical mindset with the ability to interpret customer data and translate it into actionable insights
• Positive, proactive attitude with a genuine drive to find solutions and overcome challenges
• Ability to manage multiple accounts and priorities in a fast-paced, enterprise environment

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• Public transportation allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.