Client Success & Implementation Lead

Synerise; Polska; Hybride; PLN 140 000 - 200 000; Plein temps

Résumé du poste

Synerise is seeking a Customer Success & Implementation Manager to join the CSI team. You will support clients during platform implementation, translate business needs into technical setups, and drive onboarding to speed Time To Production.

You will deliver training, monitor usage, and identify new use cases while collaborating with product, marketing and sales teams. English required; Spanish/Portuguese a plus.

Qualifications

• Experience in customer-facing roles.
• Experience with REST APIs and familiarity with webhooks concepts.
• Experience with Postman or similar software.
• Familiarity with process automation tools & marketing automation platforms.
• Experience in mapping client business processes to platform capabilities.
• Good knowledge of data formats (JSON, XML, CSV).
• Strong ability to analyze data flows, identify integration gaps, and propose solutions.
• Experience in defining timelines, deliverables, and tracking progress.
• English at an advanced level (B2 minimum), both written and spoken.
• Willingness to cooperate with customers via tickets and providing technical training.

Responsabilités

• Support clients during the implementation of the Synerise platform at various sectors (e-commerce, finance, retail, telco).
• Configure and implement use cases by translating business needs into technical setups and analyze performance metrics.
• Oversee onboarding of new and existing clients and partners to ensure a quicker Time To Production.
• Conduct training workshops and product demonstrations to educate clients’ and partners’ teams.
• Monitor platform usage and adoption, identifying gaps, new use cases, training needs, and opportunities for expansion to increase adoption and retention.
• Participate in the creation of educational content (such as user guides, use cases, FAQ knowledge base).
• Take care of the continuous development of Customer and Partner technical competences.
• Collaborate with business, marketing, and product teams, providing insights based on customer feedback, interactions, campaign performance, and product usage data.
• Influence Synerise Roadmap and internal processes.

Connaissances

REST API

Webhooks concepts

Postman

Process automation tools

Marketing automation platforms

Client business mapping

Data formats JSON/XML/CSV

Data flow analysis

Timelines & deliverables

English (Advanced)

Outils

Postman

Description du poste

Synerise is seeking a Customer Success & Implementation Manager to join the CSI team. You will support clients during platform implementation, translate business needs into technical setups, and drive onboarding to speed Time To Production.

You will deliver training, monitor usage, and identify new use cases while collaborating with product, marketing and sales teams. English required; Spanish/Portuguese a plus.