Client Success Architect - Hybrid (UK/Poland)

BSI; Warszawa; Hybrid; PLN 92,000 - 112,000; Full time

Job summary

BSI is seeking a Client Success Executive to drive retention and commercial growth across existing accounts in a hybrid setup with Milton Keynes and Warsaw locations. You will build trusted client relationships, understand needs, manage certification changes, and identify opportunities to expand services while ensuring timely delivery and high levels of satisfaction across BSI's portfolio.

You will operate a Salesforce-driven pipeline and collaborate across teams to turn insights into

Qualifications

• Experience in a client-facing role within a B2B environment.
• Strong relationship-building, communication, and negotiation skills.
• Customer-centric mindset with passion for delivering outstanding client experiences.
• Commercial awareness and ability to identify growth opportunities.
• Experience using CRM systems, preferably Salesforce.

Responsibilities

• Build and maintain strong, trusted relationships with existing clients.
• Proactively engage with clients to understand needs and deliver service.
• Lead retention conversations with at-risk clients and present tailored solutions.
• Manage certification changes, including scope extensions and amendments.
• Identify and convert upselling and cross-selling opportunities across BSI's portfolio of products and services.
• Guide clients through change processes, ensuring a seamless and positive experience.
• Manage and maintain a pipeline of opportunities within Salesforce.
• Accurately record client interactions, opportunities, and outcomes.
• Collaborate with internal stakeholders to ensure timely delivery of client requirements.
• Provide client insights and market intelligence to support continuous improvement initiatives.

Skills

Client facing

Relationship building

Communication skills

Problem-solving

Organizational skills

Commercial awareness

Tools

Salesforce

Microsoft Office

Job description

BSI is seeking a Client Success Executive to drive retention and commercial growth across existing accounts in a hybrid setup with Milton Keynes and Warsaw locations. You will build trusted client relationships, understand needs, manage certification changes, and identify opportunities to expand services while ensuring timely delivery and high levels of satisfaction across BSI's portfolio.

You will operate a Salesforce-driven pipeline and collaborate across teams to turn insights into