Customer Success & Implementation Manager

Synerise; Polska; Ibrido; PLN 140.000 - 200.000; Tempo pieno

Descrizione del lavoro

Synerise is seeking a Customer Success & Implementation Manager to join the CSI team. You will support clients during platform implementation, translate business needs into technical setups, and drive onboarding to speed Time To Production.

You will deliver training, monitor usage, and identify new use cases while collaborating with product, marketing and sales teams. English required; Spanish/Portuguese a plus.

Competenze

• Experience in customer-facing roles.
• Experience with REST APIs and familiarity with webhooks concepts.
• Experience with Postman or similar software.
• Familiarity with process automation tools & marketing automation platforms.
• Experience in mapping client business processes to platform capabilities.
• Good knowledge of data formats (JSON, XML, CSV).
• Strong ability to analyze data flows, identify integration gaps, and propose solutions.
• Experience in defining timelines, deliverables, and tracking progress.
• English at an advanced level (B2 minimum), both written and spoken.
• Willingness to cooperate with customers via tickets and providing technical training.

Mansioni

• Support clients during the implementation of the Synerise platform at various sectors (e-commerce, finance, retail, telco).
• Configure and implement use cases by translating business needs into technical setups and analyze performance metrics.
• Oversee onboarding of new and existing clients and partners to ensure a quicker Time To Production.
• Conduct training workshops and product demonstrations to educate clients’ and partners’ teams.
• Monitor platform usage and adoption, identifying gaps, new use cases, training needs, and opportunities for expansion to increase adoption and retention.
• Participate in the creation of educational content (such as user guides, use cases, FAQ knowledge base).
• Take care of the continuous development of Customer and Partner technical competences.
• Collaborate with business, marketing, and product teams, providing insights based on customer feedback, interactions, campaign performance, and product usage data.
• Influence Synerise Roadmap and internal processes.

Conoscenze

REST API

Webhooks concepts

Postman

Process automation tools

Marketing automation platforms

Client business mapping

Data formats JSON/XML/CSV

Data flow analysis

Timelines & deliverables

English (Advanced)

Strumenti

Postman

Descrizione del lavoro

Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.

We successfully deliver an all-in-one tool - Synerise. An ever-evolving behavioral data platform, enhanced by AI to generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually. However, we don't limit ourselves solely to this solution. We're building BaseModel - a foundation model for behavioral data embedded within a novel platform for enterprise Data Science teams, that is another step on our path to create innovation in AI and demonstrate its potential for the business world.

Having such great solutions, we are looking for a highly motivated Customer Success&Implementation Managerto join our Customer Success & Implementation Department (CSI).

What will you do on a daily basis?

• Supporting clients and partners during the implementation of the Synerise platform at companies from various sectors (e-commerce, finance, retail, telco etc).

• Configure and implement use cases by translating business needs into technical setups and analyze performance metrics.

• Oversee the onboarding of new and existing clients and partners to ensure a quicker “Time To Production”.

• Conduct training workshops and product demonstration to educate clients’ and partners’ teams.

• Monitor platform usage and adoption, identifying gaps, new use cases, training needs, and opportunities for expansion to increase adoption and retention.

• Participate in the creation of the educational content (such as user guides, use cases, FAQ knowledge base etc).

• Take care of the continuous development of Customer and Partner technical competences.

• Collaborate with business, marketing, and product teams, providing insights based on customer feedback, interactions, campaign performance, and product usage data.

• Influence Synerise Roadmap and internal processes.

What will make us a perfect match?

• Experience in related customer-facing roles.

• Experience with REST API and familiarity with webhooks concepts.

• Experience with Postman or similar software.

• Familiarity with process automation tools & marketing automation platforms.

• Experience in mapping client business processes to platform capabilities.

• Good knowledge of data formats (JSON, XML, CSV).

• Strong ability to analyze data flows, identify integration gaps, and propose solutions.

• Experience in defining timelines, deliverables, and tracking progress.

• English at an advanced level (B2 minimum), both written and spoken.

• Willingness to cooperate with customers in the form of a ticket as well as providing technical training.

What will convince us even more?

• Fluent in other languages: Spanish/Portuguese.

• Familiarity with e-commerce, CRM, or loyalty program integrations.

• Experience with low-code solutions.

• Knowledge of JavaScript.

• Experience in web/mobile development projects.

• Knowledge of A/B testing, campaign optimization, or marketing analytics dashboards.

What can we provide for you?

• An opportunity to work in a fast-growing company in the field of CDP and Artificial Intelligence.

• The possibility to work with the biggest international companies on the market.

• Membership in a 30+ person Customer Success & Implementation Department, a team of tech professionals that are focused on relationships and a good atmosphere in the team.

• The opportunity for professional development in various career paths (data analysis, project management, integration etc.).

• Integration events where we focus on the atmosphere and relations between people.