LATAM Customer Success Manager – Pharma AI SaaS

Advanceai; Polska; Hybrid; PLN 274,000 - 469,000; Full time

Job summary

Advanceai is seeking a Customer Success Manager to join our growing LATAM team. Based in the LATAM region and fluent in Spanish/Portuguese with excellent English, you will manage onboarding, adoption, and ongoing success for ADVANCE®AI programs and build strong relationships with Commercial, Medical, and Operational stakeholders.

You will coordinate onboarding, training, engagement, and support, monitor usage and value delivery, and drive renewals and expansions.

Qualifications

• Bachelor's degree in Business, Marketing, Life Sciences, Healthcare, or related field preferred.
• Previous experience in Customer Success or related roles beneficial.
• Experience in pharmaceutical, biotech, healthcare or SaaS industry a strong advantage.

Responsibilities

• Deliver onboarding, program rollout, training, and ongoing support to customers.
• Monitor adoption, usage and program performance; identify risks and opportunities.
• Support renewals and identify expansion opportunities with leadership teams.
• Translate customer feedback into actionable product and service improvements.

Skills

Communication skills

English proficiency

Spanish/Portuguese fluency

Relationship building

Presentation skills

Organizational skills

Analytical mindset

Education

Bachelor's degree in Business/Marketing/Life Sciences/Healthcare

Tools

CRM tools

PowerPoint/Excel/Word

Job description

Advanceai is seeking a Customer Success Manager to join our growing LATAM team. Based in the LATAM region and fluent in Spanish/Portuguese with excellent English, you will manage onboarding, adoption, and ongoing success for ADVANCE®AI programs and build strong relationships with Commercial, Medical, and Operational stakeholders.

You will coordinate onboarding, training, engagement, and support, monitor usage and value delivery, and drive renewals and expansions.