Customer Success Specialist

Synerise; Polska; Ibrido; PLN 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

Synerise is seeking a Customer Success Specialist to join the CSI team. You will support clients in using the platform, propose new use cases, and optimize solution performance to meet KPIs. You will analyze data, conduct business reviews, and collaborate across IT, Product, and Sales to implement features.

The role emphasizes strong customer understanding, proactive problem solving, and ongoing learning in a fast-growing CDP/AI environment.

Competenze

• Knowledge of best practices in Customer Success.
• Strong problem-solving skills and a proactive approach to customer needs.
• Ability to analyze data and metrics to measure customer success and identify areas for improvement.
• Excellent planning, organizational and execution skills.
• Familiarity with process automation tools & marketing automation platforms.

Mansioni

• Supporting customers in fully utilizing the platform's functionalities.
• Proposing new use cases based on customers' business goals.
• Configuring & optimizing implemented Synerise solutions performance according to client needs & defined KPIs.
• Regularly conducting business review meetings.
• Analyzing data and KPIs to assess the effectiveness of implementations.
• Collaboration during the implementation and integrations of Synerise AI Solutions at clients companies.
• Collaboration with internal departments such as IT, Product, and Sales to resolve issues and implement new features.
• Cooperation with the external clients in terms of daily communication and issue. support.

Conoscenze

Customer Success

Problem solving

Data analysis

English B2

REST API

Webhooks

JavaScript basics

Big data concepts

Strumenti

Postman

Descrizione del lavoro

Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.

We successfully deliver an all-in-one tool - Synerise. An ever-evolving behavioral data platform, enhanced by AI to generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually. However, we don't limit ourselves solely to this solution. We're building BaseModel - a foundation model for behavioral data embedded within a novel platform for enterprise Data Science teams, that is another step on our path to create innovation in AI and demonstrate its potential for the business world.

Having such great solutions, we are looking for a highly motivated Customer Success Specialistto join our Customer Success & Implementation Department (CSI).

What will you do on a daily basis?

• Supporting customers in fully utilizing the platform's functionalities.

• Proposing new use cases based on customers' business goals.

• Configuring & optimising implemented Synerise solutions performance according to client needs & defined KPIs.

• Regularly conducting business review meetings.

• Analyzing data and KPIs to assess the effectiveness of implementations.

• Collaboration during the implementation and integrations of Synerise AI Solutions at clients companies.

• Collaboration with internal departments such as IT, Product, and Sales to resolve issues and implement new features.

• Cooperation with the external clients in terms of daily communication and issue. support.

What will make us a perfect match?

• Knowledge of best practices in the field of Customer Success.

• Strong problem-solving skills and a proactive approach to customer needs.

• Ability to analyze data and metrics to measure customer success and identify areas for improvement.

• Excellent planning, organizational and execution skills.

• Familiarity with process automation tools & marketing automation platforms.

• High motivation for self-development and a desire to acquire knowledge.

• English at an advanced level (B2 level), both written and spoken.

• Experience in working with tools from the area of marketing automation/digital marketing/Big Data.

What will convince us even more?

• Success in increasing customer satisfaction and retention rates.

• Deep understanding of customer needs and the ability to translate them into concrete solutions.

• Experience with REST API and webhooks.

• Basic knowledge of JavaScript.

• Basic knowledge of Postman or similar software.

• Familiarity with big data concepts.

What can we provide for you?

• An opportunity to work in a fast-growing company in the field of CDP and Artificial Intelligence.

• The possibility to work with the biggest international companies on the market.

• Membership in a 30+ person Customer Success & Implementation Department, a team of tech professionals that are focused on relationships and a good atmosphere in the team.

• The opportunity for professional development in various career paths (data analysis, project management, integration etc.).

• Integration events where we focus on the atmosphere and relations between people.