Client Relations & Legal Operations Associate

Zohorecruit; Polska; Hybrid; PLN 36,000 - 48,000; Full time

Job summary

Full Circle CX seeks a Client Associate to be the front line for client communications, onboarding, and daily operational support. You will liaise between clients and internal teams, handling scheduling, document prep, and compliance tasks to ensure accurate, timely service.

You will manage calls and inquiries, maintain calendars, draft and file legal documents, and support billing and case management systems while upholding confidentiality and quality standards.

Qualifications

• Neutral English accent is required.
• 1+ years of relevant & customer service experience.
• Can type at least 40 wpm.
• Passionate about customer service.
• Excellent communication and interpersonal skills; verbal and written.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong organizational and time-management abilities.
• BYOD role requiring own computer meeting system requirements.
• USB headset with noise cancellation.
• Windows computer, no MacBooks, 1.8 GHz CPU, 4GB RAM.
• Internet speeds: 25 Mbps (primary), 10 Mbps (backup).

Responsibilities

• Answer and direct phone calls; manage client inquiries professionally.
• Schedule appointments, hearings, depositions, and meetings.
• Maintain attorney calendars and court deadlines.
• Organize and maintain physical and electronic case files.
• Perform data entry and update case management systems.
• Handle billing support, invoicing, and time tracking.
• Draft, format, proofread, and file legal documents.
• Prepare discovery documents and responses.
• Assist with document review and organization for cases.
• Ensure filings comply with court rules and formatting requirements.
• Coordinate e-filing with courts and government agencies.
• Communicate with clients regarding case status, document requests, and appointments.
• Collect intake information and relevant documentation from clients.
• Maintain confidentiality and comply with ethical standards.
• Follow up with clients for missing information or signatures.
• Assist attorneys with trial preparation and exhibits.
• Manage subpoenas, service of process, and correspondence.
• Track statutes of limitations and court deadlines.
• Coordinate with courts, opposing counsel, and third parties.
• Prepare case summaries and chronologies.
• Conduct basic legal research (case law, statutes, regulations).
• Maintain compliance with firm procedures and court requirements.
• Support due diligence and compliance documentation.
• Use legal software (case management, document management, e-filing systems).
• Manage email correspondence and secure document sharing.
• Maintain client databases and CRM systems.

Skills

Customer service

Communication

Multitasking

Time management

Typing 40 wpm

English proficiency

Tools

CRM systems

Case management

E-filing systems

Windows PC

Job description

Full Circle CX seeks a Client Associate to be the front line for client communications, onboarding, and daily operational support. You will liaise between clients and internal teams, handling scheduling, document prep, and compliance tasks to ensure accurate, timely service.

You will manage calls and inquiries, maintain calendars, draft and file legal documents, and support billing and case management systems while upholding confidentiality and quality standards.