Legal

Zohorecruit; Polska; Hybrid; PLN 36,000 - 48,000; Full time

Job summary

Full Circle CX seeks a Client Associate to be the front line for client communications, onboarding, and daily operational support. You will liaise between clients and internal teams, handling scheduling, document prep, and compliance tasks to ensure accurate, timely service.

You will manage calls and inquiries, maintain calendars, draft and file legal documents, and support billing and case management systems while upholding confidentiality and quality standards.

Qualifications

• Neutral English accent is required.
• 1+ years of relevant & customer service experience.
• Can type at least 40 wpm.
• Passionate about customer service.
• Excellent communication and interpersonal skills; verbal and written.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong organizational and time-management abilities.
• BYOD role requiring own computer meeting system requirements.
• USB headset with noise cancellation.
• Windows computer, no MacBooks, 1.8 GHz CPU, 4GB RAM.
• Internet speeds: 25 Mbps (primary), 10 Mbps (backup).

Responsibilities

• Answer and direct phone calls; manage client inquiries professionally.
• Schedule appointments, hearings, depositions, and meetings.
• Maintain attorney calendars and court deadlines.
• Organize and maintain physical and electronic case files.
• Perform data entry and update case management systems.
• Handle billing support, invoicing, and time tracking.
• Draft, format, proofread, and file legal documents.
• Prepare discovery documents and responses.
• Assist with document review and organization for cases.
• Ensure filings comply with court rules and formatting requirements.
• Coordinate e-filing with courts and government agencies.
• Communicate with clients regarding case status, document requests, and appointments.
• Collect intake information and relevant documentation from clients.
• Maintain confidentiality and comply with ethical standards.
• Follow up with clients for missing information or signatures.
• Assist attorneys with trial preparation and exhibits.
• Manage subpoenas, service of process, and correspondence.
• Track statutes of limitations and court deadlines.
• Coordinate with courts, opposing counsel, and third parties.
• Prepare case summaries and chronologies.
• Conduct basic legal research (case law, statutes, regulations).
• Maintain compliance with firm procedures and court requirements.
• Support due diligence and compliance documentation.
• Use legal software (case management, document management, e-filing systems).
• Manage email correspondence and secure document sharing.
• Maintain client databases and CRM systems.

Skills

Customer service

Communication

Multitasking

Time management

Typing 40 wpm

English proficiency

Tools

CRM systems

Case management

E-filing systems

Windows PC

Job description

Department: Operations

Reports to: Department Leader

About Us

At Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone — we represent your brand, protect your time, and prioritize your clients.

Job Summary

We are seeking a detail-oriented and personable Client Associate to join our team. This individual will be the front line of communication for our clients, ensuring their needs are met with excellence and efficiency. You will assist with onboarding, client communications, and daily operational support, acting as a key liaison between our internal teams and our clients.

Key Responsibilities

Administrative & Office Support

Answer and direct phone calls; manage client inquiries professionally

Schedule appointments, hearings, depositions, and meetings

Maintain attorney calendars and court deadlines

Organize and maintain physical and electronic case files

Perform data entry and update case management systems

Handle billing support, invoicing, and time tracking

Legal Document Preparation

Draft, format, proofread, and file legal documents (pleadings, motions, briefs, contracts, correspondence)

Prepare discovery documents and responses

Assist with document review and organization for cases

Ensure filings comply with court rules and formatting requirements

Coordinate e-filing with courts and government agencies

Client Communication

Communicate with clients regarding case status, document requests, and appointments

Collect intake information and relevant documentation from clients

Maintain confidentiality and comply with ethical standards

Follow up with clients for missing information or signatures

Case & Litigation Support

Assist attorneys with trial preparation and exhibits

Manage subpoenas, service of process, and correspondence

Track statutes of limitations and court deadlines

Coordinate with courts, opposing counsel, and third parties

Prepare case summaries and chronologies

Research & Compliance

Conduct basic legal research (case law, statutes, regulations)

Maintain compliance with firm procedures and court requirements

Support due diligence and compliance documentation

Use legal software (case management, document management, e-filing systems)

Manage email correspondence and secure document sharing

Maintain client databases and CRM systems

Requirements

Qualifications

Neutral English accent is required.

1+ years of relevant & customer service experience.

Can type at least 40 wpm.

Passionate about customer service.

Excellent communication and interpersonal skills; verbal and written.

Ability to manage multiple accounts and priorities simultaneously.

Strong organizational and time-management abilities.

Ability to sit for long periods and pass a background check.

This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.

Specific Requirements listed here:

USB Headset with Noise Cancellation feature

Specific Requirements listed here:

Microsoft Windows computer – NO MacBooks

Computer with at least 1.8 GHz processor and at least 4GB RAM

Main Internet Service Speed: at least 25 Mbps cable connection

Backup Internet Service Speed: at least 10 Mbps

• Industries you worked in
  
• Systems used (CRM, Phones & Office Suites)
  
• Availability: Days & times you can work (EST time zone)
  
• Close: What makes you a great candidate for Full Circle CX?
  

Full Circle CX is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.