Client Onboarding Specialist — Hybrid

Citi; Województwo mazowieckie; Hybrid; PLN 120,000 - 190,000; Full time

Benefits offered by this job

Pension plan

Private medical care

Life insurance

Employee assistance program

Parental leave

Sport card

Job summary

Citi Solutions Center Poland is hiring a Client Onboarding Analyst to handle customer interactions, documentation issuance, and system setups with precision. You will manage daily onboarding activities, ensuring high-quality service for all onboarding scenarios while collaborating with Compliance, Risk, KYC, and Tax teams.

The role requires 3–5 years in onboarding-related functions, strong English communications, and the ability to work in a fast-paced, high-risk environment.

Qualifications

• 3-5 years in Documentation review, Client Onboarding, Account Opening and client contact in financial institutions.
• Proficient in English; knowledge of Arabic is an advantage.
• Strong interpersonal and written/verbal communication skills; proactive team player and ability to work independently.
• Motivated, persistent, structured, high-volume, time-sensitive environment; keen to learn multiple products.

Responsibilities

• Manage customer interaction, documentation issuance, review, and system setups with high diligence.
• Oversee day-to-day client onboarding, ensuring requirements are clearly defined for all scenarios.
• Deliver timely, accurate client onboarding functions and superior service to customers and internal partners.
• Coordinate cross-functional projects in Client onboarding services and manage relationships across teams.
• Ensure compliance with internal processes, regulations, policies, and risk controls.
• Operate with limited supervision and exercise independent judgment as needed.
• Assess risk in business decisions, uphold Citi's reputation, and escalate control issues transparently.

Skills

English proficiency

Communication

Independent thinker

Attention to detail

Team collaboration

Education

Bachelor's/University degree

Job description

Citi Solutions Center Poland is hiring a Client Onboarding Analyst to handle customer interactions, documentation issuance, and system setups with precision. You will manage daily onboarding activities, ensuring high-quality service for all onboarding scenarios while collaborating with Compliance, Risk, KYC, and Tax teams.

The role requires 3–5 years in onboarding-related functions, strong English communications, and the ability to work in a fast-paced, high-risk environment.