Client Onboarding Intermediate Analyst

Citi; Województwo mazowieckie; Híbrido; PLN 120.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension plan

Private medical care

Life insurance

Employee assistance program

Parental leave

Sport card

Descripción de la vacante

Citi Solutions Center Poland is hiring a Client Onboarding Analyst to handle customer interactions, documentation issuance, and system setups with precision. You will manage daily onboarding activities, ensuring high-quality service for all onboarding scenarios while collaborating with Compliance, Risk, KYC, and Tax teams.

The role requires 3–5 years in onboarding-related functions, strong English communications, and the ability to work in a fast-paced, high-risk environment.

Formación

• 3-5 years in Documentation review, Client Onboarding, Account Opening and client contact in financial institutions.
• Proficient in English; knowledge of Arabic is an advantage.
• Strong interpersonal and written/verbal communication skills; proactive team player and ability to work independently.
• Motivated, persistent, structured, high-volume, time-sensitive environment; keen to learn multiple products.

Responsabilidades

• Manage customer interaction, documentation issuance, review, and system setups with high diligence.
• Oversee day-to-day client onboarding, ensuring requirements are clearly defined for all scenarios.
• Deliver timely, accurate client onboarding functions and superior service to customers and internal partners.
• Coordinate cross-functional projects in Client onboarding services and manage relationships across teams.
• Ensure compliance with internal processes, regulations, policies, and risk controls.
• Operate with limited supervision and exercise independent judgment as needed.
• Assess risk in business decisions, uphold Citi's reputation, and escalate control issues transparently.

Conocimientos

English proficiency

Communication

Independent thinker

Attention to detail

Team collaboration

Educación

Bachelor's/University degree

Descripción del empleo

The Client Onboarding Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. The role has a close working interaction with Compliance, Business Risk, KYC, Account Opening quality checker and Tax Teams among other partners to deliver a bespoke service.

Responsibilities

• Responsible for customer interaction, documentation issuance, review, and system setups. Demonstrates high levels of diligence, motivation, and organizational skills.
• Performs day to day management of the Client onboarding, including daily management of in-process, pended, and service-related activities, ensuring client onboarding requirements are clearly defined to support all scenarios of account opening requirements, to include delivery of very high-quality service to customers and internal partners.
• Focuses on timely and accurate delivery of all client onboarding functions, as well as delivering superior customer service and resolution of customer issues.
• Participates in various types of project management in the Client onboarding services space and managing cross-functional relationships with all teams.
• Ensures consistent delivery of high-quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
• Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Has the ability to operate with a limited level of direct supervision and can exercise independence of judgement and autonomy.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 3-5 years of experience in Documentation review, Client Onboarding, Account Opening and Client contact in Financial Institutions.
• Proficient knowledge of English. Knowledge of Arabic language is an advantage.
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
• Proficient in Microsoft Office Applications. Exposure to Client interaction.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proficient in handling urgent and escalation cases and managing client and internal team expectations.

Education

• Bachelor's/University degree or equivalent experience.

What we offer

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees
• Click here to review the Remuneration Regulations extract.

Job Family Group

Private Client Coverage

Job Family

Client Onboarding

Time Type

Full time

Primary Location Full Time Salary Range

120 200,00 zł - 190 000,00 zł

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.