Client Onboarding Manager (Arabic or French will be an asset)

Citi; Warszawa; On-site; PLN 165,000 - 281,000; Full time

Benefits offered by this job

Private Medical Care Program

Life Insurance Program

Pension Plan contribution

Employee Assistance Program

Paid Parental Leave Program

Sport Card

Holidays Allowance

Sport and team recreation activities

Special offers and discounts for staff

Job summary

Citi in Warsaw is seeking an experienced Client Onboarding professional to lead regional and global cash management onboarding projects, working with middle market clients and cross-functional teams to deliver a smooth start.

You will drive onboarding cycle time reductions, report progress, and ensure compliance while collaborating with Relationship Management, Sales, Product Management, and Operations.

Qualifications

• 3-5 years of relevant Client Onboarding and/or Project Management experience.
• Proficiency in English.
• French and/or Arabic will be an asset.

Responsibilities

• Lead client onboarding projects of regional and global cash management solutions.
• Continuously reduce onboarding cycle time and minimize deal slippage.
• Accurately report project status and escalate slow-moving requests.
• Apply structured project management methodologies throughout the onboarding life cycle.
• Collaborate with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction.

Skills

Client onboarding

Project management

English proficiency

Communication

Organizational skills

Problem solving

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Citi’s Client Onboarding Team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The EMEA Trade and Treasury Services (TTS) Onboarding Team is responsible for onboarding Cash Management products across the Citi Treasury and Trade product suite across Middle East & Africa region, including account opening, account maintenance, technical integration activities. We are a team that is obsessed about providing a positive onboarding experience for our clients.

What you will do:

• Lead client onboarding projects of regional and global cash management solutions working directly with specific middle market clients
• Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time
• Accurately report project status, escalating effectively for “on hold” and slow-moving requests.
• Application of structured project management methodologies throughout the onboarding life cycle, ensuring effective project control and delivery to plan
• Work with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources to ensure smooth delivery.
• Attending, when necessary, Client meetings in close cooperation with Product Sales and Relationship Managers
• Effective maintenance and communication of MIS and project metrics
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy.

What we will need from you:

• 3-5 years of relevant Client Onboarding and/or Project Management experience
• Proficiency in English
• French and/or Arabic will be an asset
• Ability to manage complex integration solutions, working alongside Technical and Technology teams
• Results orientation - evidence of proactively driving projects is the conclusion
• Excellent communication
• Organizational and planning skills
• Decision making and problem-solving skills
• Flexibility - ability to manage a varying workload (i.e., volume, complexity, and composition)
• Attention to detail and experience of working in a controlled environment

What we can offer you:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Job Family Group:

Customer Service

Job Family:

Institutional Client Onboarding

Time Type:

Full time

Primary Location Full Time Salary Range:

165 020,00 zł - 280 980,00 zł

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

#LI-EŁ1