Client Onboarding Senior Analyst (Maternity Cover)

Citi; Warszawa; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Pension plan 6%

Private medical care

Life insurance

Employee assistance program

Paid parental leave

Sport card

Social benefits fund

Holidays allowance

Cafeteria flex benefits

Annual discretionary incentive

Job summary

Citi in Warsaw invites applications for a Client Onboarding Senior Analyst on a maternity cover basis. You will apply in-depth knowledge to improve onboarding workflows and coordinate with internal partners across Front Office and Operations to ensure timely, accurate client setup.

The role emphasizes adherence to procedures, regulatory awareness, and high‑quality service. Candidates must excel in fast-paced environments and communicate effectively in English.

Qualifications

• Demonstrated interpersonal skills and ability to work in a team.
• Proactive, able to communicate clearly in written and spoken English.
• Capable of multitasking in a high-volume, time-sensitive environment.

Responsibilities

• Co-operate with internal partners to perform systems maintenance based on onboarding documentation.
• Process clients’ instructions with high accuracy and meet deadlines for Front Office inquiries.
• Stay up to date with procedures, rules, and external regulations.
• Maintain effective relationships with Business, Compliance, Legal, and Operations teams.
• Resolve queries efficiently and promptly.
• Escalate urgent or risk issues through proper channels.
• Support other teams or processes as instructed by supervisors.
• Execute day-to-day duties and participate in trainings, projects and testing.
• Assist management in driving process efficiency and strategic initiatives.

Skills

Interpersonal skills

Team player

English proficiency

Attention to detail

Multitasking

Financial services

Job description

This is a maternity cover role.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role Overview

The Client Onboarding Senior Analyst applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work‑flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub‑function as well as coordinate and contribute to the objectives of the function and overall business.

Responsibilities

• Co‑operate with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
• Process clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to) by providing response to Front Office (Associate Bankers, Bankers) and internal Operational Teams inquiries.
• Remain up to date with the current procedures, internal rules, external regulations, and follow changes in the aforementioned documents.
• Establish and maintain effective working relationships with Business, Compliance, Legal, and Operations partners to ensure seamless client support and issue resolution.
• Ensure all queries are dealt with in an efficient and timely manner.
• Escalate urgent/risk issues through the appropriate escalation channels.
• Co‑operate with and support other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
• Effective execution of day‑to‑day responsibilities, as well as execution of any other work instructed by supervisor related to this function (e.g. participation in trainings, projects, conference calls, systems’ testing, etc.).
• Support management in driving process efficiency, control enhancements, quality initiatives, and implementation of strategic projects across the function.

Requirements

• Demonstrated interpersonal skills, pro‑active team player but also able to work independently, with exceptional written and verbal communication skills.
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high‑risk environment.
• Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
• 7‑10 years’ experience in financial services preferred.
• Proficient command of English – verbal and written.

What we offer

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program).
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates.
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates.
• Employee Assistance Program financed by Employer.
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave).
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates.
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering.
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award.
• Special offers and discounts for employees.

Review the Remuneration Regulations extract.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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