Client Onboarding Manager (Arabic or French will be an asset)

Citibank (Switzerland) AG; Warszawa; On-site; Confidential; Full time

Benefits offered by this job

Private Medical Care Program

Life Insurance Program

Pension Plan contribution

Employee Assistance Program

Paid Parental Leave Program

Sport Card

Holidays Allowance

Sport and team recreation activities

Special offers and discounts for staff

Learning and development resources

Discretional annual performance bonus

Affinity networks and charity programs

Job summary

Citi is seeking an Onboarding Project Manager for the EMEA Trade and Treasure Services onboarding team in Warsaw. You will lead onboarding projects for regional and global cash management solutions, coordinating with relationships, sales, product, and operations to ensure smooth delivery.

Expect 3-5 years in onboarding or project management, strong communication, and the ability to manage complex integrations with technical teams, plus multilingual capabilities are a plus.

Qualifications

• 3-5 years of Client Onboarding or Project Management experience.
• English, French and/or Arabic language skills are a plus.
• Ability to manage complex integrations with technical teams.
• Results oriented with proactive project execution.
• Excellent communication and strong organizational skills.
• Decision making, problem solving and ability to handle varying workloads.
• Attention to detail and experience in controlled environments.

Responsibilities

• Lead onboarding projects for regional/global cash management solutions.
• Reduce onboarding cycle time and minimize deal slippage.
• Report project status and escalate slow-moving requests.
• Apply structured project management throughout onboarding lifecycle.
• Collaborate with Relationship Management, Sales, Product, Client Services and Operations.
• Attend client meetings when needed with Product Sales and RM.
• Maintain MIS and project metrics.
• Assess risk and ensure compliance with laws and Citi policies.

Skills

Client onboarding

Project management

Communication

Organizational planning

Decision making

Problem solving

Flexibility

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Citi’s Client Onboarding Team. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The EMEA Trade and Treasure Services (TTS) Onboarding Team is responsible for onboarding Cash Management products across the Citi Treasury and Trade product suite across Middle East & Africa region, including account opening, account maintenance, technical integration activities. We are a team that is obsessed about providing a positive onboarding experience for our clients.

Primary Location Full Time Salary Range: 165 020,00 zł - 280 980,00 zł

Time Type: Full time

What you will do:

• Lead client onboarding projects of regional and global cash management solutions working directly with specific middle market clients
• Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time
• Accurately report project status, escalating effectively for “on hold” and slow-moving requests.
• Application of structured project management methodologies throughout the onboarding life cycle, ensuring effective project control and delivery to plan
• Work with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources to ensure smooth delivery.
• Attending, when necessary, Client meetings in close cooperation with Product Sales and Relationship Managers
• Effective maintenance and communication of MIS and project metrics
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy.

What we will need from you:

• 3-5 years of relevant Client Onboarding and/or Project Management experience
• Proficiency in English French and/or Arabic will be an asset
• Ability to manage complex integration solutions, working alongside Technical and Technology teams
• Results orientation - evidence of proactively driving projects is the conclusion
• Excellent communication
• Organizational and planning skills
• Decision making and problem-solving skills
• Flexibility - ability to manage a varying workload (i.e., volume, complexity, and composition)
• Attention to detail and experience of working in a controlled environment

What we can offer you:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need?

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