Client Onboarding Analyst

DCG (Poland); Województwo mazowieckie; On-site; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Private medical care (Health benefits)

Co-financing for the sports card

Dedicated consultant support

Job summary

DCG is seeking a Client Onboarding Analyst to manage end-to-end onboarding, review and verify documentation, and ensure compliance with regulatory standards. The role involves coordinating with Compliance, KYC, and Tax teams, handling escalations, and delivering high-quality service in a fast-paced environment.

The ideal candidate has 3-5 years in onboarding or related operations within financial institutions, excellent communication skills in English, and proficiency in Excel, Word, and

Qualifications

• 3-5 years of professional experience in client onboarding, account opening, documentation review, or related operational functions within financial institutions.
• Practical knowledge of client onboarding processes, documentation requirements, and account opening procedures.
• Good understanding of financial industry regulations, compliance requirements, and risk management principles.
• Proficiency in English, with strong written and verbal communication skills.
• Experience in direct client communication and managing relationships with internal stakeholders.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to independently manage tasks, resolve complex issues, and make informed decisions.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Experience handling urgent requests, escalations, and competing priorities.
• Ability to work effectively in a structured, high-volume, and deadline-driven environment.
• Good organizational skills and the ability to manage multiple onboarding cases simultaneously.
• Proactive, collaborative attitude combined with the ability to work independently with limited supervision.
• Willingness to learn, adapt to changing requirements, and continuously improve existing processes.

Responsibilities

• Manage the end-to-end client onboarding process, including documentation preparation, issuance, review, verification, and account setup.
• Coordinate daily onboarding activities, monitor pending requests, and ensure timely resolution of outstanding issues.
• Act as a point of contact for clients and internal stakeholders, providing updates and addressing onboarding-related queries.
• Collaborate with Compliance, KYC, Business Risk, Account Opening, and Tax teams to ensure efficient onboarding processes.
• Review client documentation for accuracy, completeness, and compliance with internal policies and regulatory requirements.
• Ensure timely and accurate delivery of onboarding services in line with SLAs and quality standards.
• Identify and resolve operational issues, manage escalations, and proactively address potential delays.
• Support process improvement initiatives and participate in projects aimed at enhancing onboarding efficiency and client experience.
• Maintain high standards of risk awareness, internal controls, and regulatory compliance.
• Prioritize multiple tasks and requests in a high-volume, time-sensitive environment while maintaining accuracy and service quality.
• Build and maintain effective relationships with internal teams to support business objectives and deliver high-quality client service.

Skills

Onboarding experience

Client communication

Regulatory knowledge

English proficiency

MS Office

Analytical skills

Time management

Attention to detail

Risk awareness

Tools

Excel

Word

Outlook

Job description

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Client Onboarding Analyst

Responsibilities:

• Manage the end-to-end client onboarding process, including documentation preparation, issuance, review, verification, and account setup
• Coordinate daily onboarding activities, monitor pending requests, and ensure timely resolution of outstanding issues
• Act as a point of contact for clients and internal stakeholders, providing updates and addressing onboarding-related queries
• Collaborate closely with Compliance, KYC, Business Risk, Account Opening, and Tax teams to ensure efficient onboarding processes
• Review client documentation for accuracy, completeness, and compliance with internal policies and regulatory requirements
• Ensure timely and accurate delivery of onboarding services in line with agreed service level agreements (SLAs) and quality standards
• Identify and resolve operational issues, manage escalations, and proactively address potential delays
• Support process improvement initiatives and participate in projects aimed at enhancing onboarding efficiency and client experience
• Maintain high standards of risk awareness, internal controls, and regulatory compliance
• Prioritize multiple tasks and requests in a high-volume, time-sensitive environment while maintaining accuracy and service quality
• Build and maintain effective relationships with internal teams to support business objectives and deliver high-quality client service

Requirements:

• 3-5 years of professional experience in client onboarding, account opening, documentation review, or related operational functions within financial institutions
• Practical knowledge of client onboarding processes, documentation requirements, and account opening procedures
• Good understanding of financial industry regulations, compliance requirements, and risk management principles
• Proficiency in English, with strong written and verbal communication skills
• Experience in direct client communication and managing relationships with internal stakeholders
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook
• Ability to independently manage tasks, resolve complex issues, and make informed decisions
• Strong analytical and problem-solving skills, with excellent attention to detail
• Experience handling urgent requests, escalations, and competing priorities
• Ability to work effectively in a structured, high-volume, and deadline-driven environment
• Good organizational skills and the ability to manage multiple onboarding cases simultaneously
• Proactive, collaborative attitude combined with the ability to work independently with limited supervision
• Willingness to learn, adapt to changing requirements, and continuously improve existing processes

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant