Client Onboarding Analyst

Diverse Consulting Group; Warszawa; Hybrid; PLN 54,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Co-financing for sports card

Dedicated consultant support

Job summary

Diverse Consulting Group is seeking a Client Onboarding Analyst to manage end-to-end onboarding processes, coordinate daily activities, and serve as the main contact for clients and internal stakeholders. The role requires collaboration with Compliance, KYC, and Tax teams to ensure accuracy and regulatory adherence.

You will review documentation for completeness, maintain SLA-driven performance, and drive process improvements in a high-volume environment.

Qualifications

• 3–5 years of client onboarding or related operations experience
• Knowledge of onboarding processes, documentation and account opening procedures
• Understanding of financial regulations, compliance and risk management principles
• Proficiency in English with strong written and verbal communication skills
• Ability to work in a high-volume, deadline-driven environment

Responsibilities

• Manage end-to-end client onboarding process including documentation, issuance, review and account setup
• Coordinate daily onboarding activities and ensure timely resolution of requests
• Act as a point of contact for clients and internal stakeholders
• Collaborate with Compliance, KYC, Business Risk, Account Opening and Tax teams
• Review client documentation for accuracy and regulatory compliance
• Ensure timely and accurate delivery of onboarding services and meet SLAs
• Identify and resolve operational issues and manage escalations
• Support process improvement initiatives and onboarding efficiency projects
• Maintain high standards of risk awareness and internal controls
• Prioritize multiple tasks in a high-volume, time-sensitive environment
• Build and maintain relationships with internal teams to support business objectives

Skills

Attention to detail

Analytical thinking

Communication skills

Organizational skills

Problem solving

Time management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Client Onboarding Analyst

Responsibilities:

• Manage the end-to-end client onboarding process, including documentation preparation, issuance, review, verification, and account setup
• Coordinate daily onboarding activities, monitor pending requests, and ensure timely resolution of outstanding issues
• Act as a point of contact for clients and internal stakeholders, providing updates and addressing onboarding-related queries
• Collaborate closely with Compliance, KYC, Business Risk, Account Opening, and Tax teams to ensure efficient onboarding processes
• Review client documentation for accuracy, completeness, and compliance with internal policies and regulatory requirements
• Ensure timely and accurate delivery of onboarding services in line with agreed service level agreements (SLAs) and quality standards
• Identify and resolve operational issues, manage escalations, and proactively address potential delays
• Support process improvement initiatives and participate in projects aimed at enhancing onboarding efficiency and client experience
• Maintain high standards of risk awareness, internal controls, and regulatory compliance
• Prioritize multiple tasks and requests in a high-volume, time-sensitive environment while maintaining accuracy and service quality
• Build and maintain effective relationships with internal teams to support business objectives and deliver high-quality client service

Requirements:

• 3–5 years of professional experience in client onboarding, account opening, documentation review, or related operational functions within financial institutions
• Practical knowledge of client onboarding processes, documentation requirements, and account opening procedures
• Good understanding of financial industry regulations, compliance requirements, and risk management principles
• Proficiency in English, with strong written and verbal communication skills
• Experience in direct client communication and managing relationships with internal stakeholders
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook
• Ability to independently manage tasks, resolve complex issues, and make informed decisions
• Strong analytical and problem-solving skills, with excellent attention to detail
• Experience handling urgent requests, escalations, and competing priorities
• Ability to work effectively in a structured, high-volume, and deadline-driven environment
• Good organizational skills and the ability to manage multiple onboarding cases simultaneously
• Proactive, collaborative attitude combined with the ability to work independently with limited supervision
• Willingness to learn, adapt to changing requirements, and continuously improve existing processes

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant

Personal Consulting Agency (License No. 4642)