Client Collections Specialist (Dutch Speaker)

AON; Kraków; On-site; PLN 90,000 - 150,000; Full time

Job summary

Aon in Kraków, Poland is seeking a Client Collections Specialist (Dutch Speaker) to support customers with payment-related matters while enhancing reporting, data quality, and internal processes. The role collaborates with Finance, Customer Support, and other teams to ensure a top-notch customer experience.

Fluent Dutch and strong English are essential, as is experience in accounts receivable, collections, or similar roles.

Qualifications

• Experience in accounts receivable, collections or similar customer-facing roles.
• Fluent Dutch and strong English, written and spoken.
• Analytical minded with interest in reporting and process improvements.
• Proficiency in Excel and familiarity with CRM/BI tools.

Responsibilities

• Manage customer accounts with overdue balances via phone and email.
• Analysize payment arrears and propose tailored solutions.
• Negotiate and document payment arrangements with customers.
• Support refunds by verifying payment details and timely processing.
• Prepare AR reports, analyses and databases to improve portfolio visibility.
• Identify trends and risks to drive process improvements.
• Analyze complaint data and support operational efficiency initiatives.
• Share knowledge and assist onboarding within the team.

Skills

Dutch (Fluent)

English (Fluent)

Accounts receivable

Collections

Data analysis

Excel

CRM tools

BI tools

Tools

Excel

CRM systems

BI tools

Job description

Client Collections Specialist (Dutch Speaker)

Are you customer-focused, analytically minded, and motivated by solving payment-related challenges? Do you enjoy combining customer contact with data analysis and process improvement? Join Aon and help us deliver better outcomes for our clients and customers!

This role is based in Kraków, Poland, and offers a virtual working model, giving you the flexibility to work both virtually and from our Kraków office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a Client Collections Specialist, you will play a key role in supporting customers with payment-related matters while helping improve reporting, data quality, and internal processes. You will collaborate closely with teams across Finance, Customer Support, Complaint Management, and Special Management to ensure the best possible customer experience.

Your responsibilities will include:

• Managing customer accounts with overdue balances and proactively contacting customers via phone and email.
• Analyzing payment arrears and identifying suitable solutions tailored to customer needs.
• Negotiating and documenting payment arrangements while maintaining accurate records of customer interactions.
• Supporting customers entitled to refunds by verifying payment details and ensuring timely processing.
• Preparing and maintaining accounts receivable reports, analyses, and databases to improve portfolio visibility.
• Identifying trends, risks, and opportunities for process improvements through data-driven insights.
• Analyzing complaint-related data and supporting initiatives aimed at improving customer communication and operational efficiency.
• Acting as a knowledge-sharing partner within the team by supporting onboarding activities and assisting colleagues with processes and systems.

How this opportunity is different

This role offers a unique combination of customer service, collections, data analysis, and process improvement. Rather than focusing solely on collections activities, you will have the opportunity to influence wider business processes through reporting, insights, and continuous improvement initiatives.

You will work within a highly collaborative environment, partnering with teams across the organization while developing expertise in customer relationship management, accounts receivable operations, and business analytics. This is an excellent opportunity for someone who enjoys balancing customer interaction with analytical and problem-solving responsibilities.

Skills and experience that will lead to success

• Fluent Dutch and strong English language skills, both written and spoken.
• Experience in accounts receivable, collections, customer service, finance operations, or a similar customer-focused role.
• Strong analytical mindset with an interest in reporting, data analysis, and process improvement.
• Proficiency in Excel and experience working with digital systems; knowledge of CRM, financial systems, or BI tools is an advantage.
• Strong communication, negotiation, and stakeholder management skills, combined with a customer-focused approach and high attention to detail.