Junior Collections Specialist with Dutch

Deloitte Central Europe; Poland; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Stable job in multinational company

Flexible hybrid model

Professional development opportunities

Structured onboarding process

Open and friendly organisational culture

Job summary

Deloitte Central Europe is seeking a motivated Collections Associate in Poland to join its finance team. The role involves managing overdue accounts, defining payment plans, and maintaining accurate records of collections. Candidates should have 0–2 years of experience in finance customer service or collections and a solid understanding of the accounts receivable process. Proficiency in English and Dutch is required. The position offers a hybrid working model, promoting flexibility between office and remote days, plus opportunities for professional development.

Qualifications

• 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process.
• Hands-on experience with accounting systems such as SAP or Oracle.

Responsibilities

• Proactively contact customers with past-due accounts to secure timely payment.
• Work with customers to establish and manage effective payment plans.
• Maintain detailed and accurate records of all collection activities.

Skills

Accounts Receivable process

Communication skills

Analytical mindset

SAP

Oracle

Microsoft Office

English (B2)

Dutch (C1)

Job description

Description & Requirements

Who we are looking for

• 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
• Hands‑on experience with accounting systems such as SAP or Oracle, alongside strong proficiency in Microsoft Office applications.
• Strong analytical mindset with a high level of accuracy and attention to detail.
• Advanced proficiency in English (B2) and Dutch (C1) required to effectively support a global customer base.

Your future role

We are seeking a motivated and experienced Collections Associate to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collection’s environment. The ideal candidate is persistent, detail‑oriented, and possesses strong communication skills.

Key Responsibilities

• Manage Overdue Accounts: Proactively contact customers with past‑due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations.

What we offer

• Stable job in multinational company based on employment contract.
• Working in flexible hybrid model – 3 office days and 2 remote days per week.
• Great opportunity for professional development (individual training plan, soft skills and technical trainings).
• Structured onboarding process and Buddy programme for new joiners.
• Open and friendly organisational culture based on the pillars of well-being and diversity & inclusion.