Dutch-Speaking Collections & Analytics Specialist (Remote)

AON; Kraków; Hybrid; PLN 90,000 - 150,000; Full time

Job summary

Aon in Kraków, Poland is seeking a Client Collections Specialist (Dutch Speaker) to support customers with payment-related matters while enhancing reporting, data quality, and internal processes. The role collaborates with Finance, Customer Support, and other teams to ensure a top-notch customer experience.

Fluent Dutch and strong English are essential, as is experience in accounts receivable, collections, or similar roles.

Qualifications

• Experience in accounts receivable, collections or similar customer-facing roles.
• Fluent Dutch and strong English, written and spoken.
• Analytical minded with interest in reporting and process improvements.
• Proficiency in Excel and familiarity with CRM/BI tools.

Responsibilities

• Manage customer accounts with overdue balances via phone and email.
• Analysize payment arrears and propose tailored solutions.
• Negotiate and document payment arrangements with customers.
• Support refunds by verifying payment details and timely processing.
• Prepare AR reports, analyses and databases to improve portfolio visibility.
• Identify trends and risks to drive process improvements.
• Analyze complaint data and support operational efficiency initiatives.
• Share knowledge and assist onboarding within the team.

Skills

Dutch (Fluent)

English (Fluent)

Accounts receivable

Collections

Data analysis

Excel

CRM tools

BI tools

Tools

Excel

CRM systems

BI tools

Job description

Aon in Kraków, Poland is seeking a Client Collections Specialist (Dutch Speaker) to support customers with payment-related matters while enhancing reporting, data quality, and internal processes. The role collaborates with Finance, Customer Support, and other teams to ensure a top-notch customer experience.

Fluent Dutch and strong English are essential, as is experience in accounts receivable, collections, or similar roles.