Collections Specialist with Dutch (1-year contract)

Heineken; Kraków; On-site; PLN 110,000 - 140,000; Full time

Job summary

HEINEKEN Kraków is seeking a Collections Specialist with Dutch for a 1-year contract. You will manage the customer ledger, partner with OpCos, and drive improvements in order-to-cash processes. Strong English, analytics, and SAP/Heiflow skills are essential.

Join a multinational finance team, handle disputes, and contribute to collections strategies while maintaining high service levels and compliance.

Qualifications

• English at least B2 level.
• Strong customer focus and communication skills.
• Solid negotiation and influencing abilities.
• Strong analytical and problem-solving skills.
• Good understanding of end-to-end Order to Cash.
• Business knowledge including logistics.
• Ability to identify root causes and translate into improvements.
• Experience communicating with diverse stakeholders.
• Experience in a multinational environment (SSCs).
• Aligned with HEINEKEN Finance Behaviours.
• Proficient in Excel, Word, PowerPoint, SAP, Heiflow.

Responsibilities

• Manage Customer Ledger and hit collection targets.
• Act as a Business Partner to OpCos with data support.
• Build and maintain strong customer relationships.
• Resolve held orders and credit limit issues per policy.
• Analyze disputes and drive root-cause resolution.
• Drive process improvements with analytics and digital tools.
• Collaborate with HGSS teams to ensure compliance.
• Provide updates to Team Leader on progress and challenges.
• Own personal development in finance skills.
• Ensure adherence to controls and documentation.

Skills

English proficiency

Customer focus

Negotiation

Analytical skills

OTC knowledge

Logistics knowledge

Root cause analysis

Stakeholder communication

Multinational experience

HEINEKEN behaviours

Excel

Word

PowerPoint

SAP

Heiflow

Tools

Excel

Word

PowerPoint

SAP

Heiflow

Job description

Collections Specialist with Dutch (1-year contract)

Function:Finance

At HEINEKEN Kraków (Heineken Business Services Poland)our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• managing the Customer Ledger, ensuring accuracy and achievement of collection targets
• acting as a Business Partner to OpCos (e.g., Sales, Customer Service, Pre-Legal Collectors) by providing accurate data and supporting effective collections and disputes resolution
• building and maintaining strong customer relationships, handling calls and queries while ensuring a high level of service
• identifying and resolving held orders and credit limit issues in line with credit policy
• proactively managing disputes: analyzing root causes, resolving issues, and preventing recurrence
• driving process improvements using analytical and digital skills to enhance insights and efficiency
• collaborating with other HGSS teams to ensure compliance with processes and standards
• providing regular updates to the Team Leader on progress, challenges, and opportunities
• taking ownership of personal development in finance skills and business knowledge
• ensuring adherence to process controls, policies, and compliance, suggesting improvements where needed
• maintaining accurate and up-to-date process documentation.

You are a good candidate if you have:

• English B2 or better
• strong customer focus and communication skills
• solid negotiation and influencing skills, with the ability to handle resistance effectively
• strong analytical and problem-solving abilities
• good understanding of the end-to-end Order to Cash process
• business knowledge, including logistics
• ability to identify root causes and translate them into improvements
• proven experience in written and verbal communication across diverse stakeholders
• experience working in a multinational environment (including Shared Services Centres)
• mindset and behaviours aligned with HEINEKEN Finance Behaviours
• strong practical skills in Excel, Word, PowerPoint, SAP, Heiflow.

This is a fixed-term contract for 1 year.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up . Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.