Hybrid CI & Training Specialist: O2C & SAP Expert

Barry Callebaut Manufacturing Iberica SA.; Łódź; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

Lunch card

Private medical care

Hybrid work model

Chocolate in office

Job summary

Barry Callebaut Manufacturing Iberica SA. is seeking a Customer Service Continuous Improvement and Training Analyst to enhance our customer service operations across Western and Central Europe.

You will identify opportunities for improvement, implement best practices, and provide ongoing training and support, collaborating with the customer excellence team and sales and supply chain colleagues. The ideal candidate will have strong analytical and training skills, a proactive attitude, and a

Qualifications

• Bachelor's degree or equivalent work experience.
• Proven experience (5 year) in process improvement, preferably in a customer service environment.
• Strong analytical skills, with the ability to identify trends and make data-driven recommendations.
• Certification in Lean Six Sigma or other process improvement methodologies is a plus.

Responsibilities

• Lead discussions with stakeholders to map current processes and identify areas for improvement.
• Conduct fit-gap analysis to identify discrepancies between current processes and best practices.
• Develop, implement, and promote best practice standards within the customer service department.
• Keep training materials, procedures and work instructions up-to-date and enrich them with new findings.
• Lead a team of O2C power-users to deliver on the job learning and motivational interventions.
• Continuously identify new opportunities to improve departmental performance and customer satisfaction.
• Work in close collaboration with the Customer Excellence team to drive the continuous improvement agenda.
• Assist and develop training initiatives for customer service staff, ensuring they are equipped with the necessary skills and knowledge.
• Prepare reports and presentations summarizing KPIs and metrics for management & key stakeholders.

Skills

SAP

Salesforce

Power BI

Power Query

Analytical skills

Lean Six Sigma

Training delivery

Cross-functional

EDI experience

KPI reporting

Education

Bachelor's degree

Tools

Salesforce

EDI

Excel

Job description

Barry Callebaut Manufacturing Iberica SA. is seeking a Customer Service Continuous Improvement and Training Analyst to enhance our customer service operations across Western and Central Europe.

You will identify opportunities for improvement, implement best practices, and provide ongoing training and support, collaborating with the customer excellence team and sales and supply chain colleagues. The ideal candidate will have strong analytical and training skills, a proactive attitude, and a