Chinese-Speaking Customer Experience Associate (Hybrid)

ig; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Home office equipment reimbursement

Performance related annual bonus

Private medical cover

Multikafeteria system

Life insurance

Diversity networks

Job summary

IG Group in Kraków is seeking a Customer Experience Associate (Chinese) to deliver digital-first support to a global client base, handling queries about our products, markets and platforms. You will work in a multinational team to maintain high service standards and drive excellent customer journeys.

You will hit CSAT and productivity targets while owning interactions from start to finish. Fluency in English and Chinese, strong communication skills, and a proactive mindset are essential.

Qualifications

• Proven track record in delivering customer service excellence.
• Fluency in English and Chinese essential.
• Experience with financial products a plus.

Responsibilities

• Provide digital-first customer support across channels.
• Maintain high CSAT and productivity targets.
• Collaborate with global teams to ensure seamless customer journeys.
• Escalate to senior team when needed to ensure best outcomes.
• Contribute to training materials and knowledge base.

Skills

Customer service

Empathy

Communication

De-escalation

Problem solving

Analytical thinking

Digital literacy

Tools

Intercom

Job description

IG Group in Kraków is seeking a Customer Experience Associate (Chinese) to deliver digital-first support to a global client base, handling queries about our products, markets and platforms. You will work in a multinational team to maintain high service standards and drive excellent customer journeys.

You will hit CSAT and productivity targets while owning interactions from start to finish. Fluency in English and Chinese, strong communication skills, and a proactive mindset are essential.