Cargo Operations Supervisor

Qatar Airways; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

Qatar Airways in Warsaw invites applications for a Cargo Operations Supervisor to oversee cargo movements, coordinate with GHA teams, and ensure compliance with local regulations and IATA standards. You will help optimize capacity, plan rosters, and support both import and export operations.

The role requires strong leadership, knowledge of cargo procedures, and fluency in Polish and English. You will monitor service quality, prepare reports, liaise with Ground Handling Agents and Head Office,

Qualifications

• Understanding of cargo procedures and acceptance, office, warehouse and ramp processes.
• IATA recognized dangerous goods knowledge.
• Strong leadership and decision-making skills.
• Ramp handling and load control of all aircraft types.
• Fluency in Polish and English, written and spoken.

Responsibilities

• Ensure safety measures by operations staff and GHA personnel.
• Maximize capacity use and on-time performance for freighters.
• Handle customer requirements professionally and resolve issues to reduce complaints.
• Prepare staff rosters and brief on industry changes and QR products/services.
• Support Sales to keep operational information updated in systems.
• Prepare cargo reports as required by Management.
• Liaise with local Ground Handling Agents and HQ Cargo to ensure high-quality service.

Skills

Cargo procedures

IATA Dangerous Goods

Leadership

Decision making

Ramp handling

Polish and English

Cargo loading

IT proficiency

Tools

Word

Excel

Outlook

Job description

- Closing Date: 2026-11-05

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Operations Team in Warsaw, Poland as a Cargo Operations Supervisor.

You will be responsible for facilitating smooth cargo operations at the region through close coordination with the GHA’s and staff within the stations. Continuously monitor and develop adherence to regulations outlined by local authorities and regulatory bodies, and ensure strict compliance to IATA regulations for effective movement of inbound and outbound cargo whilst reducing operational costs involved.

The Role Includes:

• - Ensure all safety measures are taken by operations staff as well as GHA
• - Ensure all staff adheres to optimal use of capacity to maximize revenue whenever possible with on time performance for freighters.
• - Handle customer requirement/request professionally on a daily basis. Assist staff and customers to resolve difficult issues /problems. Reduce customer complaints.
• - Prepare staff roster to ensure proper distribution of manpower and brief staff with relevant changes in the industry and QR products/ services.
• - Support Sales to keep systems updates with operational information
• - Prepare Cargo report when required by Management
• - Liaising with local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high quality customer service provided in sales & operational areas.
• - Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.
• - Flight planning with maximum utilization of the flight capacity, control and operation export & import. Maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on a/c.
• - Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

• - Understanding of Cargo Procedures / Acceptance / office / warehouse / ramp / People Management
• - IATA recognized dangerous goods
• - Leadership skills
• - Decision-making
• - Ramp-handling and Load Control of all types of aircraft
• - Knowledge of both verbal and written Polish and English
• - Loading of cargo freighters
• - IT Proficiency – Word / Excel / Outlook

Valid work authorization for Poland required. Please upload CV's in english only, as our recruiters are not locally based.