Care Navigator for Telemedicine Patients

MEDvidi, Inc.; Polska; Remote; PLN 97,000 - 151,000; Full time

Job summary

MEDvidi is seeking a Patient Support Specialist to be the first contact for patients navigating our telemedicine platform. You will assist with questions about prescriptions, pharmacies, billing, and documents, delivering empathetic and clear guidance.

The role requires strong English, solid customer support experience, and the ability to stay calm in a fast-paced environment. This is a full-time position aligned with US Pacific Time.

Qualifications

• Strong English communication skills.
• Experience in customer support.
• Ability to stay calm in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for patients and guide them through questions about prescriptions, pharmacies, billing, documents, and platform issues.
• Provide empathetic, clear, and ownership-driven support to patients navigating MEDvidi's telemedicine platform.

Skills

English proficiency

Customer support

Calm under pressure

Job description

MEDvidi is seeking a Patient Support Specialist to be the first contact for patients navigating our telemedicine platform. You will assist with questions about prescriptions, pharmacies, billing, and documents, delivering empathetic and clear guidance.

The role requires strong English, solid customer support experience, and the ability to stay calm in a fast-paced environment. This is a full-time position aligned with US Pacific Time.