Virtual Assistant - Medical

My VA Support; Poland; On-site; PLN 1,071 - 2,142; Full time

Benefits offered by this job

Performance bonuses for attendance and productivity

Job summary

A virtual assistance company is seeking a Virtual Assistant with Medical Experience for a remote, full-time position. You will manage patient data entries, appointments, and operate contact center functions, requiring strong English proficiency at the C1 level and knowledge of medical protocols. Ideal candidates are mature and responsible, capable of independent work. This role offers a structured schedule and bonuses for attendance and productivity.

Qualifications

• Mature, highly responsible, takes pride in everyday tasks.
• Can function effectively as part of a team and work independently.
• Knowledge of medical terminology and insurances.

Responsibilities

• Enter patient data into files and maintain a database.
• Schedule appointments and manage cancellations.
• Handle unique patient situations and manage inbound/outbound calls.

Skills

Knowledge of medical terminology and insurances

English proficiency at C1 level

Ability to work independently

Experience in Medical Accounts

Job description

Overview

We are seeking a Virtual Assistant with Medical Experience and a high level of English proficiency (C1) for a full-time remote position. This role requires a 45-hour work week.

Working Hours

Official working hours are from 8:00 a.m. to 5:00 p.m. Miami, FL schedule. This may vary depending on the client's needs. The maximum weekly working hours are 45.

Position Summary

In this remote position, your key responsibilities include entering patient data into files, maintaining a database of records, scheduling appointments for patients, and collecting information for patient health assessments over the phone.

Responsibilities

• Proactively determine solutions for handling unique patient/emergency situations
• Answer inbound calls from the unit phone queue and make outbound calls to providers and members regarding authorization request status
• Accurately enter authorization requests and submitted documents into the authorization system
• Obtain all necessary documentation required to process referrals and requests for covered services
• Manage Contact Center operations – Inbound and Outbound Calls
• Appointment Scheduling – Manage appointments, rescheduling, and cancellations
• Create and complete Patient Charts

Please note, as an independent contractor, you will be responsible for making all necessary contributions to your local or state government (such as income taxes, social security, health insurance, etc.).

Requirements

• The ideal candidate is mature, highly responsible, takes pride in their everyday tasks, can function effectively as part of a team, and is able to work independently. The following are required:
• Knowledge of medical terminology and insurances
• 1+ years of experience in Medical Accounts
• English proficiency at C1 level
• Internet speed of 100 MB+
• Own devices (laptop or desktop and headset)
• Structured work schedule
• Bonuses (COP 100.000 for Attendance and COP 200.000 for Productivity)

We look forward to receiving your application!