Patient Support Specialist (Tier 1)

MEDvidi, Inc.; Polska; Remote; PLN 97,000 - 151,000; Full time

Job summary

MEDvidi is seeking a Patient Support Specialist to be the first contact for patients navigating our telemedicine platform. You will assist with questions about prescriptions, pharmacies, billing, and documents, delivering empathetic and clear guidance.

The role requires strong English, solid customer support experience, and the ability to stay calm in a fast-paced environment. This is a full-time position aligned with US Pacific Time.

Qualifications

• Strong English communication skills.
• Experience in customer support.
• Ability to stay calm in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for patients and guide them through questions about prescriptions, pharmacies, billing, documents, and platform issues.
• Provide empathetic, clear, and ownership-driven support to patients navigating MEDvidi's telemedicine platform.

Skills

English proficiency

Customer support

Calm under pressure

Job description

At MEDvidi, we are improving access to mental health care across the United States through a modern telemedicine platform.We are looking for a Patient Support Specialist to join our team and become the first point of contact for patients. In this role, you will support patients with empathy, clarity, and ownership, helping them navigate questions related to prescriptions, pharmacies, billing, documents, and platform-related issues.This role is ideal for someone with strong English, solid customer support experience, and the ability to stay calm and professional in a fast-paced environment.

About the Team

Our Customer Support team works at the intersection of patient care and internal operations. We serve as the first link between patients and internal teams, including prescriptions, billing, and documentation. Our mission is to provide human, empathetic, and structured support to patients who may be in a vulnerable emotional state. We do not aim to simply close tickets. We aim to guide patients, keep them informed, reduce uncertainty, and ensure they feel supported throughout their experience with MEDvidi.

Working Schedule

Full-time position: 5 days per week, 8-hour shifts. Working hours: Aligned with the US Pacific Time Zone (PT).Possible schedules:Tuesday - Saturday: 10:00 AM - 6:00 PM PT.Wednesday - Sunday: 9:00 AM - 5:00 PM PT.Flexibility is required: Candidates must be available to work either schedule, depending on business needs.Training period: The training schedule may differ from the regular working schedule. Candidates must be flexible to accommodate training hours.