Remote Patient Support Specialist - Empathetic & Expert

MEDvidi, Inc.; Warszawa; Remote; PLN 196,000 - 274,000; Full time

Benefits offered by this job

Remote EU work

USD compensation

Health bonus after probation

Vacation days

Sick leave

Team events

Job summary

MEDvidi is seeking a Patient Support Specialist to be the first contact for patients, assisting with prescriptions, pharmacies, billing, documents, and platform questions. You will respond with empathy, clarity, and ownership, guiding users through their journey and escalating complex cases when needed.

This full-time, remote role requires strong English, 2+ years in customer support, the ability to work US Pacific Time hours, and a proactive, calm demeanor.

Qualifications

• Advanced English required (C1-C2).
• 2+ years in customer or patient support or similar remote role.
• Strong communication, problem-solving, and multitasking skills.

Responsibilities

• Handle patient requests via calls, email, and chat.
• Assist with prescriptions, pharmacies, billing, documents, and platform questions.
• Escalate complex cases to internal teams.
• Track open cases and follow up proactively.
• Provide clear, calm, and empathetic communication.
• Document interactions accurately in internal systems.
• Follow internal processes, SLAs, and privacy standards.
• Collaborate with internal stakeholders to resolve cases promptly.

Skills

English proficiency (C1-C2)

Customer support

Remote collaboration

Tools

CRM systems

EHR familiarity

Job description

MEDvidi is seeking a Patient Support Specialist to be the first contact for patients, assisting with prescriptions, pharmacies, billing, documents, and platform questions. You will respond with empathy, clarity, and ownership, guiding users through their journey and escalating complex cases when needed.

This full-time, remote role requires strong English, 2+ years in customer support, the ability to work US Pacific Time hours, and a proactive, calm demeanor.