Senior Key Account Manager

Nexi Group; Poland; On-site; PLN 140,000 - 210,000; Full time

Benefits offered by this job

Attractive salary

Competitive benefits

Tech equipment

International team

PayTech University

Job summary

Join Nexi Group in Poznań as a Senior Key Account Manager, responsible for developing and maintaining relationships with e-commerce clients. You will combine B2B customer service, consultative sales, and data analysis to achieve sales objectives.

You’ll build long-term partnerships, conduct negotiations, upsell and cross-sell services, and present tailored solutions during meetings and via phone or email. This role offers growth in a fast-moving European payments company.

Qualifications

• Minimum 4 years of experience working with B2B clients.
• Experience in building long-term, partnership-based client relationships and managing a portfolio of key accounts.
• Proven ability to sell services (up-selling, cross-selling).
• Experience in commercial negotiations and contract negotiations.
• Strong business meeting facilitation skills.
• Ability to analyze sales data and reports.
• Skilled in building offers and sales arguments tailored to client needs.
• Teamwork across departments and independence in work organization.
• Openness to change and willingness to develop skills.
• Knowledge of analytical tools and data.
• Communicative knowledge of English and fluent command of Polish (spoken and written)

Responsibilities

• Building long-term, partnership-based business relationships with clients.
• Conducting renegotiations of cooperation terms with platform partners (e.g. requests for fee reductions, contract terminations, reported issues).
• Selling additional company services (up-selling, cross-selling) and actively initiating new business contacts.
• Holding regular face-to-face client meetings, conducting business reviews, and planning development activities.
• Presenting the company’s offer and technical solutions tailored to client needs – during F2F meetings, via phone, and by email.
• Monitoring and analyzing reports related to generated traffic and volumes on the platform.
• Contacting clients with declining traffic or volume and undertaking anti-churn activities.
• Delivering assigned sales targets and reporting results to the direct manager.
• Building and analyzing statistics related to customer churn and reported issues.
• Analyzing brand perception in the market and among clients and partners, as well as monitoring media coverage and competitors’ activities.
• Participating in industry conferences and events.
• Performing other tasks assigned by the direct manager or an authorized representative.

Skills

B2B sales

Key account mgmt

Negotiation

Data analysis

Sales forecasting

Cross-functional collaboration

English proficiency

Polish fluency

Tools

CRM software

Data analytics tools

Job description

What if your next job lets you simplify payments for millions, every single day?

Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi

At Nexi, we’re simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we’re shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.

Why This Role Is Right for You

As a Senior Key Account Manager, you’ll join a collaborative and forward-thinking team based in Poznań. We are looking for a person responsible for developing and maintaining relationships with e‑commerce clients, ensuring both high-quality cooperation and the achievement of sales objectives. This role combines B2B customer service, consultative sales, and data analysis.

About Your Future Role

• Building long-term, partnership-based business relationships with clients.
• Conducting renegotiations of cooperation terms with platform partners (e.g. requests for fee reductions, contract terminations, reported issues).
• Selling additional company services (up-selling, cross-selling) and actively initiating new business contacts.
• Holding regular face-to-face client meetings, conducting business reviews, and planning development activities.
• Presenting the company’s offer and technical solutions tailored to client needs – during F2F meetings, via phone, and by email.
• Monitoring and analyzing reports related to generated traffic and volumes on the platform.
• Contacting clients with declining traffic or volume and undertaking anti-churn activities.
• Delivering assigned sales targets and reporting results to the direct manager.
• Building and analyzing statistics related to customer churn and reported issues.
• Analyzing brand perception in the market and among clients and partners, as well as monitoring media coverage and competitors’ activities.
• Participating in industry conferences and events.
• Performing other tasks assigned by the direct manager or an authorized representative.
  

What Makes You a Great Fit

We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications

• Minimum 4 years of experience working with B2B clients.
• Experience in building and developing long-term, partnership-based client relationships and managing a portfolio of key accounts.
• Proven ability to sell services (up-selling, cross-selling).
• Experience in commercial negotiations and contract negotiations.
• Strong business meeting facilitation skills.
• Ability to analyze sales data and reports.
• Skilled in building offers and sales arguments tailored to client needs.
• Teamwork skills and the ability to collaborate effectively across departments.
• High level of independence in work organization and effective priority management.
• Openness to change and willingness to continuously develop skills.
• Knowledge of analytical tools and ability to work with data.

• Communicative knowledge of English and fluent command of Polish (spoken and written)

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Life and Culture at Nexi

Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page.

Diversity and Inclusion Commitment

At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday

At Nexi, our next idea, our next innovation, starts with you. Join us today.