Business Operations Excellence Specialist

Allegro; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work model

Fringe benefits cafeteria plan

English classes

Training budget

Volunteer day

Job summary

Allegro in Poland seeks a proactive professional to bridge operational excellence with business development, driving onboarding of top merchants across EEA, APAC and CE-3. You will empower Sales Operations for KAMs/PSAs, co-manage merchant incentives, and lead CRM adoption and reporting in a global scope.

You should have sales experience, strong stakeholder management, and data-driven problem solving, with fluency in English and Polish (German a plus).

Qualifications

• Experience in sales and building client or partner relationships.
• Strong understanding of ecommerce and marketplace dynamics with sales or business development background.
• Proven stakeholder management, project management, and data-driven problem solving.
• English and Polish fluency (C1); German a plus.

Responsibilities

• Collaborate with agencies and integrators across NL, DE, PL to onboard top merchants.
• Contribute to bringing international sellers and brands across categories.
• Identify development opportunities, analyze market potential, and plan merchant acquisition activities.
• Support Sales Operations for KAMs/PSAs, manage merchant incentives, and ensure CRM adoption and reporting in EEA, APAC and CE-3.
• Drive process improvements, identify inefficiencies, and lead OpEx initiatives.
• Act as a cross-functional SPOC with Marketing, Ads, Campaigns, Analytics and Category teams.

Skills

Sales experience

Relationship building

Stakeholder mgmt

Analytical thinking

Data-driven mindset

Communication

English & Polish

Job description

We are looking for a proactive professional who seamlessly bridges operational excellence with business development- streamlining workflows in the following regions EEA, APAC and CE-3, fostering strategic partnerships and empowering our sales teams to hit ambitious targets.

Your main responsibilities:

• Collaborate with key agencies and integrators across NL, DE, and PL to successfully onboard top merchants.
• You will be contribute to bringing new international sellers and brands across various categories.
• You will identify business development opportunities, analyze market potential, and plan activities related to acquiring new merchants. .
• Empower Sales Operations: Facilitate day-to-day operational execution for KAMs/PSAs, co-manage merchant incentive programs, and ensure full CRM adoption & reporting in the following regions; EEA, APAC and CE-3.
• Drive Process Excellence: Identify inefficiencies, analyze workflows, and independently lead process optimization and automation initiatives (OpEx).
• Act as a Cross-Functional SPOC: Connect the dots with Marketing, Ads, Campaigns, Analytics, and Category teams to unlock new GMV growth enablers.

This is the right job for you if:

• Have experience in sales and building relationships with clients or business partners.
• You have a solid understanding of the E-commerce and Marketplace landscape, backed by direct experience in Sales or Business Development.
• You have a proven track record in stakeholder management, project management, "sales logic", analytical thinking, great communication skills and data-driven problem solving.
• Have strong communication and negotiation skills and can work under time pressure.
• You have high ownership, independence, reliability, and a continuous improvement approach.
• You are fluent in English and Polish (C1); knowledge of German is a plus.

What we offer:

• Flexible working hours in a hybrid model (4/1) - our hours can start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.
• Well-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers).
• English classes that we pay for related to the specific nature of your job.
• A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.
• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy.

And that's just the beginning! You can read more about the benefits here.

#goodtobehere means that:

• You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners.
• You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast.
• You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce.
• You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth.
• You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better.